Emmie Riley

Energizer
DISC Type : I

Manager of Customer Enablement at Residex®

Seattle, Washington, United States

Overview

Emmie Riley is the Manager of Customer Enablement at Residex®, specializing in technology for senior living. Described as "stellar" with clients, she built her career from being the founding customer success hire at Kevala to leading teams post-acquisition. She holds a Bachelors Degree in Kinesiology from Western Washington University.

Outside of her tech career, Emmie has a deep-rooted background in health and wellness. Her previous experience as an Exercise Specialist and Rehabilitation Specialist, along with certifications in personal training, reflects a strong personal interest in fitness and physical therapy.

Emmie took full ownership of the customer success path at a startup, setting the tone for the entire team from its inception.

Personality Overview

Believer

Informal

Relationship Oriented

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Customer Enablement
Her career has focused on customer success, building teams and processes from the ground up to address client needs and pain points effectively.
Senior Living Tech
Works at the intersection of technology and senior care, attending industry events like Argentum to improve workforce standards and resident care.
Workforce Management
Passionate about modernizing workforce management in healthcare, a key focus of her previous company, Kevala, which was acquired by Residex®.

Media Appearances

Emmie has no verified media appearances

Work History

8-2025
Manager of Customer Enablement at Residex®
8-2024
Senior Customer Success Manager, Implementation Lead at Kevala
12-2021 - 9-2024
Customer Success Manager at Kevala
3-2021 - 12-2021
Customer Success Associate at Kevala
6-2019 - 2-2021
Exercise Specialist at Vida Integrated Health

Education

2012 - 2016
Bachelor’s Degree from Western Washington University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Seattle, Washington, United States Job Level : Middle Designation : Manager of Customer Enablement at Residex®
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Insights For Selling To Emmie

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Be friendly and entertaining in your conversation
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emmie is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Emmie

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Emmie move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Emmie take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Emmie

Personality Compatibility


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