Eric Fladeland

Judge
DISC Type : Dc

Senior Customer Success Manager at Okta, Inc.

Naperville, Illinois, United States

Overview

Eric has no verified overview

Personality Overview

Fast But Wary

Generally Skeptic

Features Driven

They do not care very much about building rapport or relationships.  They prefer to move quickly, and expect the same from others. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Eric has no verified topics they care about

Media Appearances

Eric has no verified media appearances

Work History

11-2019
Senior Customer Success Manager at Okta, Inc.
4-2017 - 11-2019
Critical Accounts Executive at Cisco
6-2014 - 8-2015
Global Support Process & Change Manager at Symantec
8-2008 - 4-2017
Senior Principal Business Critical Account Manager at Symantec
9-2005 - 2-2008
Manager, Technical Support Engineering at Tellabs

Education

2006 - 2011
Masters of Science from Benedictine University
8-1985 - 5-1989
B.A. from Butler University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Naperville, Illinois, United States Job Level : Middle Designation : Senior Customer Success Manager at Okta, Inc.
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Insights For Selling To Eric

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Objectively showcase the impact that your product creates

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eric is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Eric

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Eric move?

  • If convinced, they can reach decisions quite fast.
  • Can Eric take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Eric

Personality Compatibility


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