Eric Viani

Questioner
DISC Type : c

Customer Success Manager at ZoomInfo

Concord, New Hampshire, United States

Overview

Eric is a sales and customer success professional with experience in the SaaS industry at ZoomInfo. A former educator with degrees from Trinity College-Hartford and Ohio University, he is described as being naturally curious with outstanding product knowledge. He leverages his background to identify obstacles and explore tailored solutions for clients.

Outside of his professional life, Eric is a rugby enthusiast, a trivia buff, and a world traveler. His passion for travel is also reflected in his previous career, where he worked as a Study Abroad Advisor, helping students gain international experience and significantly increasing program enrollment.

He successfully transitioned his career from higher education and international advising into the tech sales and customer success sector.

Personality Overview

Systematic

Price-Sensitive

Value Seeker

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Customer Success
Based on his most recent role as a Customer Success Manager at ZoomInfo, where a recommendation highlighted his exceptional support for customers.
SaaS Sales
Gained experience as a Sales Development Representative at ZoomInfo after completing training in Science-Based Sales© methodology for the SaaS industry.
International Education
Worked as a Study Abroad Advisor at Radford University, where he increased enrollment in long-term programs by 30% through targeted promotion.

Media Appearances

Eric has no verified media appearances

Work History

10-2020 - 1-2024
Customer Success Manager at ZoomInfo
12-2019 - 10-2020
Outbound Sales Development Representative at ZoomInfo
5-2019 - 12-2020
Sales Development Representative at ZoomInfo
3-2019 - 5-2019
Sales Trainee at preHIRED
10-2014 - 1-2019
Study Abroad Advisor, Center for International Education and Engagement at Radford University

Education

2002 - 2004
Bachelor's degree from Trinity College-Hartford
2008 - 2011
Master's degree from Ohio University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Concord, New Hampshire, United States Job Level : N/A Designation : Customer Success Manager at ZoomInfo

Interested in

Sports

Rugby Enthusiast

Health & Outdoor

World Traveler

URL has been copied!

Insights For Selling To Eric

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eric is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Eric

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Eric move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Eric take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Eric

Personality Compatibility


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