Erica K.

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DISC Type : cd

Director of Operations at Aetna, a CVS Health Company

Greater Houston, United States

Overview

Erica is a managed care executive with two decades of experience, currently Director of Operations at Aetna/CVS Health for the Texas and Oklahoma markets. She specializes in translating enterprise strategy into market execution and managing P&L. She holds an MBA and a BS from the University of Houston-Clear Lake.

Erica shows a keen interest in the human dynamics of the modern workplace. She follows thought leadership from sources like Harvard Business Review on topics such as employee well-being, connection, and the challenges of new work environments, reflecting an interest in the people-side of business operations.

She has deep expertise in Medicare Advantage, having progressed from a sales executive to a multi-state operational director.

Personality Overview

Hard To Convince

ROI Conscious

Demanding

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Managed Care Operations
Drives operational planning for Medicare markets in Texas and Oklahoma, focusing on quality, service, and financial performance.
Healthcare P&L
Supports a multi-million dollar P&L through cross-functional strategy involving finance, risk adjustment, network, and compliance teams.
Medicare Advantage Growth
Her career has been dedicated to the Medicare Advantage space, from driving direct-to-consumer sales to leading high-level operational strategy.

Media Appearances

Erica has no verified media appearances

Work History

10-2018
Director of Operations at Aetna, a CVS Health Company
12-2014 - 10-2018
Operations Leader at Aetna, a CVS Health Company
7-2012 - 12-2014
Medicare Sales Executive at Aetna, a CVS Health Company
1-2010 - 2-2012
Sr. Health Plan Specialist, Team Lead at Kelsey-Seybold Clinic
6-2007 - 1-2010
Sr. Health Plan Specialist at Kelsey-Seybold Clinic

Education

2001 - 2005
BS from University of Houston-Clear Lake
2005 - 2007
Master of Business Administration (M.B.A.) from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Houston, United States Job Level : Mid-senior Designation : Director of Operations at Aetna, a CVS Health Company
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Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Erica

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Erica take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Erica

Personality Compatibility


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