Erica K. in

Erica K.

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Director of Operations at Aetna, a CVS Health Company
📍 Greater Houston, United States

Erica is a managed care executive with two decades of experience, currently Director of Operations at Aetna/CVS Health for the Texas and Oklahoma markets. She specializes in translating enterprise strategy into market execution and managing P&L. She holds an MBA and a BS from the University of Houston-Clear Lake.

Erica shows a keen interest in the human dynamics of the modern workplace. She follows thought leadership from sources like Harvard Business Review on topics such as employee well-being, connection, and the challenges of new work environments, reflecting an interest in the people-side of business operations.

She has deep expertise in Medicare Advantage, having progressed from a sales executive to a multi-state operational director.

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Experience
18 Years
Current Role
Director of Operations
Job Level
Mid-senior
Location
Greater Houston, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Erica cares about

Managed Care Operations
Drives operational planning for Medicare markets in Texas and Oklahoma, focusing on quality, service, and financial performance.
Healthcare P&L
Supports a multi-million dollar P&L through cross-functional strategy involving finance, risk adjustment, network, and compliance teams.
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Career

Work history

10-2018
Director of Operations
Aetna, a CVS Health Company
12-2014 - 10-2018
Operations Leader
Aetna, a CVS Health Company
7-2012 - 12-2014
Medicare Sales Executive
Aetna, a CVS Health Company
1-2010 - 2-2012
Sr. Health Plan Specialist, Team Lead
Kelsey-Seybold Clinic
6-2007 - 1-2010
Sr. Health Plan Specialist
Kelsey-Seybold Clinic
In the press

Media appearances

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Education
2001 - 2005
BS
University of Houston-Clear Lake
2005 - 2007
Master of Business Administration (M.B.A.)
University of Phoenix
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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