Erica K. in

Erica K.

Inquirer · DISC type cd
Director of Operations at Aetna, a CVS Health Company
📍 Greater Houston, United States

Erica is a managed care executive with two decades of experience, currently Director of Operations at Aetna/CVS Health for the Texas and Oklahoma markets. She specializes in translating enterprise strategy into market execution and managing P&L. She holds an MBA and a BS from the University of Houston-Clear Lake.

Erica shows a keen interest in the human dynamics of the modern workplace. She follows thought leadership from sources like Harvard Business Review on topics such as employee well-being, connection, and the challenges of new work environments, reflecting an interest in the people-side of business operations.

She has deep expertise in Medicare Advantage, having progressed from a sales executive to a multi-state operational director.

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Experience
18 Years
Current Role
Director of Operations
Job Level
Mid-senior
Location
Greater Houston, United States
Personality Overview

How Erica shows up

Hard To Convince
ROI Conscious
Demanding

They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Erica cares about

Managed Care Operations
Drives operational planning for Medicare markets in Texas and Oklahoma, focusing on quality, service, and financial performance.
Healthcare P&L
Supports a multi-million dollar P&L through cross-functional strategy involving finance, risk adjustment, network, and compliance teams.
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Career

Work history

10-2018
Director of Operations
Aetna, a CVS Health Company
12-2014 - 10-2018
Operations Leader
Aetna, a CVS Health Company
7-2012 - 12-2014
Medicare Sales Executive
Aetna, a CVS Health Company
1-2010 - 2-2012
Sr. Health Plan Specialist, Team Lead
Kelsey-Seybold Clinic
6-2007 - 1-2010
Sr. Health Plan Specialist
Kelsey-Seybold Clinic
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2001 - 2005
BS
University of Houston-Clear Lake
2005 - 2007
Master of Business Administration (M.B.A.)
University of Phoenix
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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