Erickson Lejano

Questioner
DISC Type : c

Technical Support Manager at ecoATM Gazelle

San Diego, California, United States

Overview

Erickson is a Technical Support Manager at ecoATM Gazelle with a background that includes OSP engineering and over four years of call center experience. He is a customer-service-oriented leader, committed to service excellence and skilled in developing technicians for peak performance. He holds a Bachelor of Applied Science from the University of Phoenix.

Erickson expresses great pride in his teams accomplishments, particularly in their work expanding the companys reach internationally. He also has experience in a creative field, having worked as a videographer for ecoATM Gazelle, showcasing his versatility.

He was part of the team responsible for installing ecoATM kiosks in a new country for the first time.

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

They prefer to fully evaluate every situation.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Team Development
His experience includes training, supervising, and developing teams of technicians to achieve peak performance as measured by team and individual metrics.
Customer Service
Described as customer service-oriented and committed to service excellence, with over four years of experience in high-volume call center environments.
International Expansion
Expressed pride in being part of the team that installed ecoATM's kiosks in a new country, indicating an interest in the company's global growth.

Media Appearances

Erickson has no verified media appearances

Work History

2-2018
Technical Support Manager at ecoATM Gazelle
7-2018
Videographer at ecoATM Gazelle
10-2014 - 2-2018
Technical Support Supervisor at ecoATM Gazelle
11-2013 - 1-2017
OSP Engineer at Byers Engineering Company
1-2010 - 3-2013
Restaurant Support Analyst I at Jack in the Box

Education

2006 - 2014
Bachelor of Applied Science (B.A.Sc.) from University of Phoenix
2000 - 2003
Bachelor of Science (BS) from Southwestern College

More Information

Social Presence :

Prographics :

Exp : 17 Location : San Diego, California, United States Job Level : Middle Designation : Technical Support Manager at ecoATM Gazelle
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Insights For Selling To Erickson

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erickson is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Erickson

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Erickson move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Erickson take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Erickson

Personality Compatibility


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