Erik Johnson in

Erik Johnson

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Director, Global Customer Promise & Post-Order Experience at Wayfair
📍 Boston, Massachusetts, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
7 Years
Current Role
Director, Global Customer Promise & Post-Order Experience
Job Level
Mid-senior
Location
Boston, Massachusetts, United States
Personality Overview

How Erik shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Erik cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

6-2025
Director, Global Customer Promise & Post-Order Experience
Wayfair
1-2024 - 6-2025
Director, Global Customer Promise & Delivery Offerings
Wayfair
8-2022 - 1-2024
Director, Global Transportation Strategy & Performance
Wayfair
6-2015 - 8-2015
Analytics Intern
DraftKings, Inc.
2-2012 - 4-2014
Senior U.S. Economist
IHS Global Insight
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2014 - 2016
Master of Business Administration (M.B.A.)
The Tuck School of Business at Dartmouth
2006 - 2010
B.A.
Colby College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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