Erika Wilkins

Enthusiast
DISC Type : i

Operations Director at Plexal

Worthing, England, United Kingdom

Overview

Erika is the Operations Director at Plexal, with a background in global services and consulting, holding an MBA from Nottingham Trent University. Colleagues describe her as hardworking, dedicated, knowledgeable, and solution-focused, with a passion for delivering quality results for clients.

Her unique ability to rescue projects is a key highlight. She once turned around a failing project by successfully re-negotiating both the commercials and the scope to bring it back on track.

Personality Overview

Story Driven

Optimistic

Amiable & Agreeable

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Operational Efficiency
Her career has focused on devising strategic changes and managing P&L to implement efficiency improvements and ensure quality customer service.
Global Project Management
Has extensive experience implementing large-scale global projects for enterprise clients, from contract negotiation through to deployment and transition.
Talent Acquisition
Actively involved in hiring for Plexal, with multiple recent posts seeking candidates for roles in Manchester, Reading, and Cheltenham.

Media Appearances

Erika has no verified media appearances

Work History

7-2023
Operations Director at Plexal
10-2021 - 6-2023
Head of Consulting, EMEA at Adaptavist
9-2020 - 10-2021
Head of Professional Services at OryxAlign
2-2018 - 1-2020
Vice President, Global Services and Support at Erecruit
1-2015 - 2-2018
Senior Project Manager at Erecruit

Education

Master of Business Administration - MBA from Nottingham Trent University
Computer Science from CRUX Computer Training Institute

More Information

Social Presence :

Prographics :

Exp : 16 Location : Worthing, England, United Kingdom Job Level : Mid-senior Designation : Operations Director at Plexal
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Insights For Selling To Erika

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erika is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Erika

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Erika move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Erika take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Erika

Personality Compatibility


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