Ernesto Pichardo Pedrero in

Ernesto Pichardo Pedrero

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Operations Director at COFFEE MATTERS MEXICO
📍 Área metropolitana de Ciudad de México, Mexico

Ernesto is a results-driven Director of Operations and Technical Services with a focus on enhancing profitability. He excels in optimizing logistics, managing after-sales service, and scaling national service networks to improve customer experience and reduce operational costs. His background includes a Masters degree in Materials Science, giving him a unique technical depth.

He has a deep-seated interest in the fundamental principles of science and engineering. This is evidenced by his award-winning postgraduate thesis and multiple publications on topics like electrochemical annealing and atomistic surface studies. Ernesto is intellectually curious and driven by innovation from the atomic level to large-scale business operations.

Unique fact: Ernesto won first place for the best postgraduate thesis in materials science in 2002.

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Experience
22 Years
Current Role
Operations Director
Location
Área metropolitana de Ciudad de México, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ernesto cares about

After-Sales Profitability
A core theme in his professional narrative is transforming after-sales service from a cost center into a significant driver of company profitability and customer loyalty.
Operational Efficiency
His career highlights his focus on increasing profitability by redesigning logistics, implementing new service systems, and optimizing inventory management to reduce costs.
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Career

Work history

7-2025 - 10-2025
Operations Director
COFFEE MATTERS MEXICO
12-2023 - 4-2025
Head of Technical Service
TK Elevator
2-2020 - 7-2023
Technical Service Director
UNOA MEXICO
2-2018 - 2-2020
Gerente de Servicio Tecnico
VECA INTERNACIONAL SA DE CV
1-2015 - 12-2017
Director
Innovación e Ingeniería Omega S.A. de C.V.
In the press

Media appearances

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Education

Ernesto has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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