Ernesto Pichardo Pedrero

Activist
DISC Type : Cd

Operations Director at COFFEE MATTERS MEXICO

Área metropolitana de Ciudad de México, Mexico

Overview

Ernesto Pichardo Pedrero is an Operations and After-Sales Director with a unique background that combines scientific research with business management. He specializes in increasing profitability by optimizing technical service, reducing operational costs, and improving customer experience for B2B and industrial companies.

He holds a Ph. D. in Materials Science from Heinrich Heine University Düsseldorf and a Masters from UNAM. Before his corporate career, he was a scientific researcher in Germany and Mexico, studying the atomic properties of metals and materials for memory storage devices.

Unique fact: His doctoral research in Germany involved using scanning tunneling microscopy to study the surface evolution of gold monocrystals in electrochemical environments.

Personality Overview

Perfectionist

Observative

Meticulous

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

After-Sales Profitability
His professional focus is on transforming after-sales service into a key profit center by increasing sales of maintenance contracts and spare parts while boosting customer loyalty.
Operational Efficiency
He has a proven record of increasing profitability by redesigning logistics, implementing ticketing systems, and optimizing inventory levels to reduce operational costs by over 20%.
International Standards
In previous roles, he has been responsible for aligning national service networks with global standards set by European headquarters, ensuring consistent quality and performance.

Media Appearances

Ernesto has no verified media appearances

Work History

7-2025 - 10-2025
Operations Director at COFFEE MATTERS MEXICO
12-2023 - 4-2025
Head of Technical Service at TK Elevator
2-2020 - 7-2023
Technical Service Director at UNOA MEXICO
2-2018 - 2-2020
Gerente de Servicio Tecnico at VECA INTERNACIONAL SA DE CV
1-2015 - 12-2017
Director at Innovación e Ingeniería Omega S.A. de C.V.

Education

Ernesto has no verified education history

More Information

Social Presence :

Prographics :

Exp : 22 Location : Área metropolitana de Ciudad de México, Mexico Job Level : N/A Designation : Operations Director at COFFEE MATTERS MEXICO
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Insights For Selling To Ernesto

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch

DONT's

  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ernesto is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Ernesto

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Ernesto move?

  • Their decision making speed is somewhere in the middle.
  • Can Ernesto take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Ernesto

Personality Compatibility


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