Esley Joubert Callai Bitencourt in

Esley Joubert Callai Bitencourt

Observer · DISC type ci
L2 Technical Support Specialist at ShipHawk
📍 Porto Alegre, Rio Grande do Sul, Brazil

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
8 Years
Current Role
L2 Technical Support Specialist
Job Level
Junior
Location
Porto Alegre, Rio Grande do Sul, Brazil
Personality Overview

How Esley shows up

Value Driven
Curious
Assertive

They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Priorities

Topics Esley cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

11-2025
L2 Technical Support Specialist
ShipHawk
2-2025 - 11-2025
L1 Technical Support Specialist
ShipHawk
8-2024 - 2-2025
Sr. Technical Support Specialist
Accruent
4-2023 - 8-2024
Technical Support Engineer
Accruent
1-2021 - 1-2023
Customer Support Lead
Nelogica
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2020 - 2022
Technology in IT Management
Senac-RS
2016 - 2018
IT Technician
Alcides Maya Technology
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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