Ewerton Santos

Visionary
DISC Type : Ds

Gestor Operacional at Grupo Elo

São Paulo, São Paulo, Brazil

Overview

Ewerton Santos is an experienced Customer Experience Manager specializing in digital channels, e-commerce, and sales for major brands like ADIDAS and PEPSICO. Colleagues describe him as innovative, agile, and an engaged leader focused on continuous improvement. He studied Business Management at Senac São Paulo.

Outside of his corporate roles, Ewerton is passionate about technological innovation and its potential to drive growth. He shows a keen interest in community development, even discussing strategies with local government to bring technological advancements to his city of Ribeirão Pires.

He has a specific interest in micro-entrepreneurship, including it as a key part of his professional identity.

Personality Overview

Direct & Assertive

Risk Tolerant

Goal-Oriented

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

AI in Operations
Recently highlighted how AI is an active part of his operational routine, used to optimize processes, reduce human error, and enhance team productivity.
Digital CX
He has deep experience managing customer service across digital channels, including social media, chat, and e-mail for major global brands like ADIDAS and PEPSICO.
Team Leadership
Colleagues praise his ability to motivate and extract the best from his teams, acting as a facilitator who values his staff to achieve strong results.

Media Appearances

Ewerton has no verified media appearances

Work History

4-2025
Gestor Operacional at Grupo Elo
4-2024 - 2-2025
Regional Sales Manager at Thomaz Soluções
5-2021 - 10-2023
Gerente de Consumer Service at Pluris Mídia
1-2019 - 5-2021
Coordenador de CR at Pluris Mídia
12-2017 - 1-2019
Coordenador de Operações Outbound e Inbound at TMKT

Education

2004 - 2007
Gestão Empresarial from Senac São Paulo
2008 - 2010
Gestão de Qualidade from Universidade Cidade de São Paulo

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gestor Operacional at Grupo Elo
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Insights For Selling To Ewerton

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ewerton is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ewerton

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ewerton move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ewerton take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ewerton

Personality Compatibility


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