Facundo Avila

Researcher
DISC Type : Cs

Jefe de Customer Experience at Federada Salud

Santa Fe, Argentina

Overview

Facundo Avila leads Customer Experience at Federada Salud, where he focuses on strategic planning and data-driven projects to enhance client loyalty. A speaker on digital transformation and innovative culture, he holds a degree in Administration from the Universidad Nacional de Rosario and is passionate about designing impactful user experiences.

Facundo describes himself as being forever in learner mode, reflecting a deep commitment to continuous personal and professional development. He is passionate about being an agent of change within organizations, aiming to overcome obstacles and drive positive transformation.

He is a panelist on the topic of "Towards an innovative culture: digital transformation beyond software. "

Personality Overview

Self-Disciplined

Soft Communicator

Perfectionist

Being observant comes to them naturally.  The only way to convince them is by showing them examples and ample proof. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

Digital Transformation
He participates as a panelist in conferences discussing digital transformation and its role in fostering an innovative corporate culture beyond just software implementation.
Customer Journey Design
His career is centered on designing and improving customer experiences, using interdisciplinary teams to create simple and innovative solutions.
Data-Driven CX
He champions a data-based approach to understand customer needs and to develop and implement improvement projects that enhance client loyalty.

Media Appearances

Facundo has no verified media appearances

Work History

1-2024
Jefe de Customer Experience at Federada Salud
6-2020 - 1-2024
Analista de Customer Experience at Federada Salud
2-2019 - 6-2020
Auxiliar administrativo at Federada Salud
8-2011 - 11-2011
Pasantía at Comuna de Wheelwright
4-2011 - 7-2011
Pasantía at Cooperativa de Obras y Servicios Públicos de Wheelwright Ltda.

Education

2012 - 2019
Facultad de Ciencias Económicas y Estadística from Universidad Nacional de Rosario
10-2020 - 11-2020
Diseño de Experiencia: El viaje del cliente from RealCX Academy

More Information

Social Presence :

Prographics :

Exp : 7 Location : Santa Fe, Argentina Job Level : N/A Designation : Jefe de Customer Experience at Federada Salud
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Insights For Selling To Facundo

During A Call Or A Meeting

DO's

  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Facundo is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Facundo

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Facundo move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Facundo take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Facundo

Personality Compatibility


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