Faiyaz Shahpurwala in

Faiyaz Shahpurwala

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Chief Customer Success Officer at Zscaler
📍 San Francisco Bay Area, United States

Faiyaz Shahpurwala is the Chief Customer Success Officer at Zscaler, leading global teams to enhance customer value through the companys Zero Trust Exchange. With over 30 years of experience at firms like Cisco and IBM, he excels in building high-growth technology organizations. Colleagues describe him as “driven, ” “dynamic, ” and “inspiring. ”

Outside of his main role, Faiyaz actively fosters innovation in the tech ecosystem. He serves on the advisory boards for start-ups like View, Inc. , and Platform9, demonstrating a passion for helping emerging technology companies scale and succeed in competitive markets.

He is the inventor and patent holder of NatKit, a remote network monitoring tool he created during his tenure at Cisco.

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Experience
22 Years
Current Role
Chief Customer Success Officer
Job Level
Leadership
Location
San Francisco Bay Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Faiyaz cares about

Customer Success
As Chief Customer Success Officer at Zscaler, he leads global teams dedicated to delivering measurable value and ensuring customer satisfaction.
Zero Trust Security
His work at Zscaler is centered on its innovative Zero Trust Exchange, empowering organizations' digital transformation journeys securely and efficiently.
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Career

Work history

8-2025
Chief Customer Success Officer
Zscaler
1-2024 - 9-2025
Chief Operating and Customer Officer
Highway 9 Networks
9-2019 - 1-2024
Chief Product & Strategy Officer
Fortanix
3-2017 - 2019
VP, GM IBM Cloud
IBM
9-2016
Advisory Board Member
View, Inc
In the press

Media appearances

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Education
Master's degree
Western Michigan University
Bachelor of Engineering - BE
College of Engineering and Applied Sciences at Western Michigan University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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