Faiyaz Shahpurwala in

Faiyaz Shahpurwala

Energizer · DISC type I
Chief Customer Success Officer at Zscaler
📍 San Francisco Bay Area, United States

Faiyaz Shahpurwala is the Chief Customer Success Officer at Zscaler, leading global teams to enhance customer value through the companys Zero Trust Exchange. With over 30 years of experience at firms like Cisco and IBM, he excels in building high-growth technology organizations. Colleagues describe him as “driven, ” “dynamic, ” and “inspiring. ”

Outside of his main role, Faiyaz actively fosters innovation in the tech ecosystem. He serves on the advisory boards for start-ups like View, Inc. , and Platform9, demonstrating a passion for helping emerging technology companies scale and succeed in competitive markets.

He is the inventor and patent holder of NatKit, a remote network monitoring tool he created during his tenure at Cisco.

Read the full overview →
Experience
22 Years
Current Role
Chief Customer Success Officer
Job Level
Leadership
Location
San Francisco Bay Area, United States
Personality Overview

How Faiyaz shows up

Informal
Enthusiastic
Believer

They excel at seeing the bigger picture, and the long-term impact of their decisions. They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Priorities

Topics Faiyaz cares about

Customer Success
As Chief Customer Success Officer at Zscaler, he leads global teams dedicated to delivering measurable value and ensuring customer satisfaction.
Zero Trust Security
His work at Zscaler is centered on its innovative Zero Trust Exchange, empowering organizations' digital transformation journeys securely and efficiently.
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Career

Work history

8-2025
Chief Customer Success Officer
Zscaler
1-2024 - 9-2025
Chief Operating and Customer Officer
Highway 9 Networks
9-2019 - 1-2024
Chief Product & Strategy Officer
Fortanix
3-2017 - 2019
VP, GM IBM Cloud
IBM
9-2016
Advisory Board Member
View, Inc
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master's degree
Western Michigan University
Bachelor of Engineering - BE
College of Engineering and Applied Sciences at Western Michigan University
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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