Faiyaz Shahpurwala

Energizer
DISC Type : I

Chief Customer Success Officer at Zscaler

San Francisco Bay Area, United States

Overview

Faiyaz Shahpurwala is the Chief Customer Success Officer at Zscaler, leading global teams to enhance customer value through the companys Zero Trust Exchange. With over 30 years of experience at firms like Cisco and IBM, he excels in building high-growth technology organizations. Colleagues describe him as “driven, ” “dynamic, ” and “inspiring. ”

Outside of his main role, Faiyaz actively fosters innovation in the tech ecosystem. He serves on the advisory boards for start-ups like View, Inc. , and Platform9, demonstrating a passion for helping emerging technology companies scale and succeed in competitive markets.

He is the inventor and patent holder of NatKit, a remote network monitoring tool he created during his tenure at Cisco.

Personality Overview

Informal

Enthusiastic

Believer

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer Success
As Chief Customer Success Officer at Zscaler, he leads global teams dedicated to delivering measurable value and ensuring customer satisfaction.
Zero Trust Security
His work at Zscaler is centered on its innovative Zero Trust Exchange, empowering organizations' digital transformation journeys securely and efficiently.
Private 5G
He frequently posts about the evolution of Private Mobile Networks and the synergy between Wi-Fi and Private 5G for comprehensive enterprise coverage.

Media Appearances

Faiyaz has no verified media appearances

Work History

8-2025
Chief Customer Success Officer at Zscaler
1-2024 - 9-2025
Chief Operating and Customer Officer at Highway 9 Networks
9-2019 - 1-2024
Chief Product & Strategy Officer at Fortanix
3-2017 - 2019
VP, GM IBM Cloud at IBM
9-2016
Advisory Board Member at View, Inc

Education

Master's degree from Western Michigan University
Bachelor of Engineering - BE from College of Engineering and Applied Sciences at Western Michigan University

More Information

Social Presence :

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Exp : 22 Location : San Francisco Bay Area, United States Job Level : Leadership Designation : Chief Customer Success Officer at Zscaler
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Insights For Selling To Faiyaz

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Do some small talk, ask them how things are going on their side
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Faiyaz is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Faiyaz

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Faiyaz move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Faiyaz take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Faiyaz

Personality Compatibility


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