Farel Mepandy,MBA

Sharpshooter
DISC Type : CD

Senior Customer Success Manager at Palo Alto Networks

Greater Madrid Metropolitan Area, Spain

Overview

Farel has no verified overview

Personality Overview

ROI Driven

Fast But Analytical

Thorough Evaluator

More than the product, they care about the effectiveness of the product.  They like to act fast and expect others to do the same. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Farel has no verified topics they care about

Media Appearances

Farel has no verified media appearances

Work History

2-2025
Senior Customer Success Manager at Palo Alto Networks
1-2024 - 7-2024
Cloud Infrastructure Manager at NTT DATA Europe & Latam
9-2015 - 6-2023
Associate Director - Head of Customer Success, Continental Europe at Tata Communications
10-2008 - 9-2015
Customer Service Management at Interoute Iberia
11-2004 - 9-2008
Customer Service Management at Easynet Group

Education

MBA from IE Business School
Education details unavailable from Fudan University, Shanghai, China

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Madrid Metropolitan Area, Spain Job Level : N/A Designation : Senior Customer Success Manager at Palo Alto Networks
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Insights For Selling To Farel

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don't try too hard to forge relationships with them
  • Do not spend too much time focusing on product tech or features
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Farel is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Farel

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Farel move?

  • They can take decisions very fast if you manage to convince them.
  • Can Farel take some risk or not?

  • The risks don’t matter much to them.

You And Farel

Personality Compatibility


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