Felicia Stephenson

Trailblazer
DISC Type : DI

Senior Customer Success Analyst at Accenture

Greater Indianapolis, United States

Overview

Felicia is an Azure AI Specialist with over six years of experience at Microsoft and Accenture, focusing on cloud adoption and scalable AI solutions. Colleagues describe her as dependable, collaborative, and detail-oriented. She holds a Bachelor of Fine Arts from Marshall University, blending creativity with her technical expertise in cloud architecture.

Drawing from her background in fine arts, Felicia brings a unique, creative perspective to the tech industry. This is highlighted by an honorable mention she received in the Marshall University Holiday Card Competition, showcasing a blend of artistic talent and a detail-oriented approach she applies to her work.

Unique fact: She has a Bachelor of Fine Arts, an uncommon and creative background for a specialist in Azure AI and cloud architecture.

Personality Overview

Charismatic

Values Relationships

Persuasive

They like to keep things under control.  They are more likely to be open to unproven but exciting technologies. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Responsible AI
Her work involves leading Azure AI implementations while ensuring alignment with Microsoft's Responsible AI Framework for ethical and transparent outcomes.
Cloud Adoption
She has a proven track record in leading customer success initiatives that drive cloud migration, modernization, and measurable business outcomes for enterprise clients.
Career Advancement
She is actively seeking new roles to take her career to the next level and recently obtained new expert-level certifications in Azure AI and Solutions Architecture.

Media Appearances

Felicia has no verified media appearances

Work History

4-2022 - 7-2025
Senior Customer Success Analyst at Accenture
7-2024 - 6-2025
Azure AI Specialist Lead at Microsoft
10-2019 - 7-2024
Azure Customer Success Account Manager at Microsoft
11-2018 - 4-2022
Senior Business Development Representative at N3 Results (Part of Accenture)
11-2018 - 10-2019
Business Development Representative at Kofax

Education

2008 - 2013
Bachelor of Fine Arts (BFA) from Marshall University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Greater Indianapolis, United States Job Level : N/A Designation : Senior Customer Success Analyst at Accenture
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Insights For Selling To Felicia

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Help them visualize the impact of their decision
  • Display high self-confidence and expect them to have a strong personality.

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felicia is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Felicia

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Felicia move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Felicia take some risk or not?

  • They can take risks if necessary.

You And Felicia

Personality Compatibility


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