Felipe S. Lucas

Sharpshooter
DISC Type : CD

Customer Success Specialist at Toast

United Kingdom

Overview

Felipe has no verified overview

Personality Overview

Precise But Practical

Thorough Evaluator

Fast But Analytical

More than the product, they care about the effectiveness of the product.  They are not focused on building rapport and relationships. They respond better to strong and respectful interactions.

Topics They Care About

Felipe has no verified topics they care about

Media Appearances

Felipe has no verified media appearances

Work History

3-2023
Customer Success Specialist at Toast
7-2017 - 3-2023
CUSTOMER RETENTION MANAGEMENT at Stellent Services Corporation (Ireland) Limited
12-2013 - 3-2023
CUSTOMER SERVICE TEAM LEAD / SUPERVISOR at Stellent Services Corporation (Ireland) Limited
10-2013 - 12-2013
CUSTOMER SERVICE SALES SUPPORT at M.L.B Limited
7-2011 - 3-2013
CUSTOMER CARE & TECHNICAL SUPPORT at Stream Global Services

Education

2001 - 2005
Electronics' Technician from Escola Técnica Santo Inácio
2018 - 2019
Purchasing Fundamentals from IIPMM

More Information

Social Presence :

Prographics :

Exp : 15 Location : United Kingdom Job Level : Junior Designation : Customer Success Specialist at Toast
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Insights For Selling To Felipe

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felipe is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Felipe

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Felipe move?

  • They can take decisions very fast if you manage to convince them.
  • Can Felipe take some risk or not?

  • The risks don’t matter much to them.

You And Felipe

Personality Compatibility


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