Filipi Zappas

Critic
DISC Type : C

Enterprise Tech Support Advisor - Network at Dell

São Leopoldo, Rio Grande do Sul, Brazil

Overview

Filipi Zappas is an Enterprise Tech Support Advisor at Dell specializing in networking. A two-time Dell Champion Award winner, he is recognized for his customer dedication and holds certifications from Cisco and VMware, showcasing his technical expertise in enterprise environments.

He is a two-time recipient of the Dell Champion Award (2014, 2015) for his outstanding contributions to business results and commitment to customers.

Personality Overview

Objective Thinker

Information Seeker

Critic

They don’t appreciate bells and whistles unless backed by data.  They are quite likely to negotiate on pricing or other key terms. They enjoy working alone and do not rely on others very often.

Topics They Care About

Enterprise Networking
His current role at Dell, Cisco certification, and focus on Computer Network Engineering in his studies all point to this as his core expertise.
Data Center Virtualization
Holds a VMware vSAN Specialist certification and completed a vSphere course, indicating proficiency in modern virtualized environments.
Customer Dedication
Earned the Dell Champion Award twice for his "outstanding contribution. . . and dedication to our customers, " highlighting a commitment to user success.

Media Appearances

Filipi has no verified media appearances

Work History

8-2015
Enterprise Tech Support Advisor - Network at Dell
11-2012 - 8-2015
Enterprise Tech Support Engineer - Network at Dell
9-2011 - 11-2012
Enterprise Tech Support Engineer - Server at Dell
1-2010 - 9-2010
Student at Santa Barbara City College
7-2007 - 12-2009
Network Administrator at Springer Carrier

Education

2010 - 2010
Did not graduate from Santa Barbara City College
2005 - 2007
Associate of Science (AS) from ULBRA

More Information

Social Presence :

Prographics :

Exp : 19 Location : São Leopoldo, Rio Grande do Sul, Brazil Job Level : N/A Designation : Enterprise Tech Support Advisor - Network at Dell
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Insights For Selling To Filipi

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Filipi is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Filipi

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Filipi move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Filipi take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Filipi

Personality Compatibility


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