Flávia Latella in

Flávia Latella

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Coordenadora da Comissão de Ouvidoria – ABBC at ABBC - Associação Brasileira de Bancos
📍 Belo Horizonte, Minas Gerais, Brazil

Flávia Latella is the Legal and Ombudsman Superintendent at Inter, with nearly 20 years of experience in corporate law. She specializes in regulatory risk, customer experience, and applying AI to the legal field. A graduate of PUC Minas, she also coordinates the Ombudsman Commission at the Brazilian Association of Banks (ABBC).

Based on colleague recommendations, Flávia is perceived as a strategic, transparent, and inspiring leader. She is known for creating a productive, light, and engaging work environment, and is admired for her relentless drive to find innovative solutions and her ability to build strong professional relationships.

Flávia co-developed a project on over-indebtedness that received an honorable mention from the National Council of Justice for its contribution to conflict resolution.

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Experience
16 Years
Current Role
Coordenadora da Comissão de Ouvidoria – ABBC
Location
Belo Horizonte, Minas Gerais, Brazil
Personality Overview

How Flávia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Flávia cares about

AI in Legal
Her responsibilities include applying artificial intelligence to legal matters, and she actively participates in events discussing technology's future in the legal industry.
Customer Experience (CX)
Leads the Ombudsman department at Inter and a related commission at ABBC, focusing on customer experience, regulatory issues, and consumer protection.
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Career

Work history

3-2024
Coordenadora da Comissão de Ouvidoria – ABBC
ABBC - Associação Brasileira de Bancos
11-2023
Superintendente Juridico e Ouvidoria
Inter
10-2021 - 9-2023
Gerente Executiva Juridico & Ouvidoria
Inter
11-2020 - 9-2021
Gerente Executiva de Ouvidoria
Inter
10-2009 - 10-2020
Gerente jurídico
Marcelo Tostes Advogados
In the press

Media appearances

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Education
2020 - 2022
Master of Business Administration - MBA
Pontifícia Universidade Católica do Rio Grande do Sul
2002 - 2007
Bacharelado
PUC Minas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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