Fletch Celand

Energizer
DISC Type : I

Senior Manager, Claims Operations at EML (Employers Mutual Limited)

Greater Sydney Area, Australia

Overview

Fletch has no verified overview

Personality Overview

Informal

Enthusiastic

Full Of Energy

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Fletch has no verified topics they care about

Media Appearances

Fletch has no verified media appearances

Work History

12-2020
Senior Manager, Claims Operations at EML (Employers Mutual Limited)
12-2018 - 12-2020
Senior Manager, Support Centre at EML (Employers Mutual Limited)
4-2018 - 12-2018
Head of Operations, Customer Experience at Rockend
3-2017 - 4-2018
Operations Manager, Customer Experience at Rockend
7-2015 - 3-2017
Operations Manager at Peakbound Holdings Pty

Education

2011 - 2012
Diploma from Australian Salesmasters Training

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Sydney Area, Australia Job Level : Middle Designation : Senior Manager, Claims Operations at EML (Employers Mutual Limited)
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Insights For Selling To Fletch

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fletch is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Fletch

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Fletch move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Fletch take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Fletch

Personality Compatibility


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