Forrest Gamba

Pioneer
DISC Type : dsi

Customer Service Manager at 260 Sample Sale

New York City Metropolitan Area, United States

Overview

Forrest Gamba is a Client Care Leader with over a decade of experience in the e-commerce sector, specializing in customer experience and retention. He has a proven track record of managing teams, enhancing CX software like Gorgias and Zendesk, and is a graduate of Birmingham-Southern College.

He has a passion for continuous learning, attending refresher courses and reviewing insights from industry leaders like Gartner to stay current. He enjoys collaborating with other e-commerce professionals to discuss the trade.

At John Hardy, he successfully maintained a customer satisfaction rating of over 90% during a period of 30% year-over-year business growth.

Personality Overview

Dynamic But Sincere

Friendly But Fast

Driven But Considerate

If they are convinced, they can become very strong champions for your product  They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

CX Software Optimization
Manages and improves CX software instances like Gorgias and Zendesk, and actively participates in training to enhance platform use.
E-commerce Customer Retention
Focuses on balancing firm policies with long-term customer relationships to enhance retention, a key theme in his experience.
CX Team Leadership
Passionate about training and managing customer service teams, holding certifications in Customer Service Leadership and management.

Media Appearances

Forrest has no verified media appearances

Work History

2-2025
Customer Service Manager at 260 Sample Sale
11-2022 - 7-2024
Client Care Manager - Head of CX and Post Purchase Experience at John Hardy
6-2021 - 11-2022
Customer Experience Manager at Roller Rabbit
3-2021 - 6-2021
Customer Service Coordinator at Roller Rabbit
11-2020 - 3-2021
Follow Up/Digital Customer Experience Associate at West Marine

Education

Bachelor of Arts - BA from Birmingham-Southern College
Study Abroad from University of Birmingham

More Information

Social Presence :

Prographics :

Exp : 5 Location : New York City Metropolitan Area, United States Job Level : Middle Designation : Customer Service Manager at 260 Sample Sale
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Insights For Selling To Forrest

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Forrest is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Forrest

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Forrest move?

  • They are generally fast movers and can take quick decisions
  • Can Forrest take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Forrest

Personality Compatibility


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