Frances Folan in

Frances Folan

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Commercial Growth Operations Director at Amwell
📍 Ireland

Frances is the Commercial Growth Operations Director at Amwell, with extensive experience in driving revenue growth and operational excellence. A graduate of Dublin Business School, she specializes in CRM, analytics, and data insights, having previously held senior roles at IBM and SilverCloud Health.

She is passionately interested in how digital technology is transforming business interactions. A recent personal experience highlighted her deep appreciation for empathy and the comfort that comes from human connection and support from colleagues during significant life events.

She established and led the entire Growth Operations function at SilverCloud Health, playing a pivotal role in its successful acquisition by Amwell.

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Experience
21 Years
Current Role
Commercial Growth Operations Director
Job Level
Mid-senior
Location
Ireland
Personality Overview

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Priorities

Topics Frances cares about

Growth Operations
Established and led the growth operations function at SilverCloud Health, playing a key role in its transformation and successful acquisition by Amwell.
Data-driven Insights
Believes data insights are essential and uses the latest technologies to interpret information and drive business results, emphasizing the importance of speed.
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Career

Work history

8-2021
Commercial Growth Operations Director
Amwell
11-2018 - 7-2021
Head of Growth Operations
SilverCloud®
3-2014 - 5-2018
Cloud Unit Business Operations Manager
IBM Digital Business Group
9-2010 - 3-2014
Digital Sales Senior Business Analytics Manager
IBM
3-2007 - 3-2010
Business Analytics Team Lead
IBM
In the press

Media appearances

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Education
2000 - 2002
Degree in Management and Information Systems (HONS 2.1)
Dublin Business School, Ireland
2015 - 2015
Global Sales School graduate (with distinction)
IBM Digital Sales
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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