Frances Gillespie

Pioneer
DISC Type : Dis

Outsourced HR Consultant | Human Resources | Hospitality at FRANCES GILLESPIE HR CONSULTANCY LIMITED

Greater London, England, United Kingdom

Overview

Frances Gillespie is a specialist HR Consultant with over 20 years of experience dedicated to the hospitality industry. She provides pragmatic HR solutions for hotels, pubs, and restaurants, focusing on employment law, redundancies, and staff retention. People who have worked with her describe her as helpful, calm, focussed, and pragmatic.

Personality Overview

Decisive But Friendly

Friendly But Fast

Driven But Considerate

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Hospitality HR
Her entire career is focused on providing outsourced HR consultancy for hotels, pubs, and restaurants, addressing challenges like staffing shortages and rising costs.
Employment Law
Holds a Diploma in Employment Law and advises clients on complex compliance issues, including redundancy, TUPE regulations, and overseas sponsorship licenses.
Restaurant Management
Writes about empowering kitchen and service leaders with the skills to manage teams effectively, handle conflict, and improve performance.

Media Appearances

Frances has no verified media appearances

Work History

9-2013
Outsourced HR Consultant | Human Resources | Hospitality at FRANCES GILLESPIE HR CONSULTANCY LIMITED
8-2011 - 9-2013
HR Lead Metropolitan Division at Metropolitan Pub Company
3-2006 - 12-2012
Head of HR at The Capital Pub Company PLC
1-2001 - 3-2006
HR Director at Hartford Group PLC
HR Manager at The Slug and Lettuce Group PLC

Education

Master's Degree from University of Westminster
Diploma in Employment Law and Personnel Practice from Institute of Directors (IoD)

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater London, England, United Kingdom Job Level : Senior Designation : Outsourced HR Consultant | Human Resources | Hospitality at FRANCES GILLESPIE HR CONSULTANCY LIMITED
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Insights For Selling To Frances

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • During followups, use calls or text if needed, they should be fine
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frances is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Frances

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Frances move?

  • They are generally fast movers and can take quick decisions
  • Can Frances take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Frances

Personality Compatibility


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