Frances McNeil

Go-getter
DISC Type : d

Head of Central Service Delivery at SMS

Greater Glasgow Area, United Kingdom

Overview

Frances is a people-focused leader with over 20 years of experience in the energy and financial sectors. She has spent nearly 15 years at SMS, progressing from a project coordinator to her current role as Head of Central Service, where she drives operational excellence and smart energy innovation.

She is passionate about creating supportive environments, having shared her personal experience with fertility treatment and the positive impact of her companys support on her mental wellbeing. Frances values the role of family, friends, and a strong team during challenging times.

Having started her career in frontline banking at RBS, she has built her entire senior leadership career from the ground up.

Personality Overview

Decisive

Self-Confident

Fast-Paced

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Employee Wellbeing
She has publicly shared how her company's support during personal fertility treatment positively impacted her mental wellbeing, highlighting the importance of a caring workplace.
Operational Excellence
A core part of her professional identity and current role, focused on driving large-scale operational change and delivering exceptional service experiences.
Customer Experience
A consistent focus throughout her 20-year career, from her start in frontline banking at RBS to her current senior leadership position at SMS.

Media Appearances

Frances has no verified media appearances

Work History

12-2023
Head of Central Service Delivery at SMS
5-2012 - 12-2023
Head Of Customer Service at SMS
10-2010 - 5-2012
Project Co-ordinator at SMS
5-2003 - 5-2010
Customer Service Officer at Royal Bank of Scotland

Education

Frances has no verified education history

More Information

Social Presence :

Prographics :

Exp : 22 Location : Greater Glasgow Area, United Kingdom Job Level : Mid-senior Designation : Head of Central Service Delivery at SMS
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Insights For Selling To Frances

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Stress on the business value that your product offers
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frances is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Frances

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Frances move?

  • Their decision making speed is somewhere in the middle.
  • Can Frances take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Frances

Personality Compatibility


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