Frances McNeil in

Frances McNeil

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Head of Central Service Delivery at SMS
📍 Greater Glasgow Area, United Kingdom

Frances is a people-focused leader with over 20 years of experience in the energy and financial sectors. She has spent nearly 15 years at SMS, progressing from a project coordinator to her current role as Head of Central Service, where she drives operational excellence and smart energy innovation.

She is passionate about creating supportive environments, having shared her personal experience with fertility treatment and the positive impact of her companys support on her mental wellbeing. Frances values the role of family, friends, and a strong team during challenging times.

Having started her career in frontline banking at RBS, she has built her entire senior leadership career from the ground up.

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Experience
22 Years
Current Role
Head of Central Service Delivery
Job Level
Mid-senior
Location
Greater Glasgow Area, United Kingdom
Personality Overview

How Frances shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Frances cares about

Employee Wellbeing
She has publicly shared how her company's support during personal fertility treatment positively impacted her mental wellbeing, highlighting the importance of a caring workplace.
Operational Excellence
A core part of her professional identity and current role, focused on driving large-scale operational change and delivering exceptional service experiences.
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Career

Work history

12-2023
Head of Central Service Delivery
SMS
5-2012 - 12-2023
Head Of Customer Service
SMS
10-2010 - 5-2012
Project Co-ordinator
SMS
5-2003 - 5-2010
Customer Service Officer
Royal Bank of Scotland
In the press

Media appearances

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Education

Frances has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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