Francesca Mazzilli

Energizer
DISC Type : I

Senior Customer Service Coordinator at GradCity

Greater Milan Metropolitan Area, Italy

Overview

Francesca is an experienced coordinator with a background in program management, customer service, and project management. She has successfully managed on-site service programs, revamped e-commerce platforms, and developed e-learning courses. She holds a Bachelors degree from IULM University and was recognized as Freight Farms "Unsung Hero" for her contributions.

Personality Overview

Informal

Imaginative

Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Program Management
Demonstrated by her role at Freight Farms, where she shaped and managed the "Grown" on-site farming service from the ground up.
Customer Experience
Her career includes roles as a Senior Customer Service Coordinator and providing extensive customer support, indicating a focus on user satisfaction.
Urban Farming
Gained hands-on experience managing an on-site farming service and providing training to clients in the ag-tech space at Freight Farms.

Media Appearances

Francesca has no verified media appearances

Work History

7-2024 - 3-2025
Senior Customer Service Coordinator at GradCity
9-2023 - 9-2024
Customer Service Coordinator at GradCity
10-2021 - 1-2023
Associate Project Manager at HZ
4-2018 - 7-2021
Program Coordinator at Freight Farms
7-2017 - 3-2018
Office Manager at Freight Farms

Education

2010 - 2013
Bachelor's degree from IULM University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Milan Metropolitan Area, Italy Job Level : N/A Designation : Senior Customer Service Coordinator at GradCity
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Insights For Selling To Francesca

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francesca is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Francesca

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Francesca move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Francesca take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Francesca

Personality Compatibility


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