Francesco Kerns

Doer
DISC Type : ds

Director Business Process Improvement at Kaiser Permanente

Oakland, California, United States

Overview

Francesco is a strategic HR leader at Kaiser Permanente with over 25 years of experience. He specializes in process improvement, HR transformation, and operating model design, leading enterprise initiatives focused on hybrid work strategy and workforce transformation to drive measurable business outcomes.

Outside of his corporate role, Francesco shows an appreciation for curated natural and architectural beauty, indicated by his interest in Filoli, a renowned historic house and public garden. He also follows developments at other major healthcare institutions like Stanford Health Care.

Francesco has built his entire 25+ year career within Kaiser Permanente, progressing through multiple leadership roles.

Personality Overview

Deliberate Doer

Long-term Focused

Fast-paced

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Hybrid Work Strategy
Leads the enterprise hybrid work strategy and future of work initiatives for one of the largest non-profit healthcare systems in the United States.
HR Transformation
Drives large-scale HR initiatives, including operating model design and process improvement, to enhance organizational performance and business continuity.
Workforce Effectiveness
Focuses on translating business priorities into scalable solutions that improve workforce effectiveness and deliver data-driven results.

Media Appearances

Francesco has no verified media appearances

Work History

12-2023
Director Business Process Improvement at Kaiser Permanente
4-2019
Director, HR PM Center of Excellence at Kaiser Permanente
10-2014
PMO Leader - HR Strategy and Management at Kaiser Permanente
10-2011 - 10-2014
Technology Consultant Manager at Kaiser Permanente
1-2003 - 10-2011
Program Manager at Kaiser Permanente

Education

Francesco has no verified education history

More Information

Social Presence :

Prographics :

Exp : 40 Location : Oakland, California, United States Job Level : Mid-senior Designation : Director Business Process Improvement at Kaiser Permanente
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Insights For Selling To Francesco

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francesco is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Francesco

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Francesco move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Francesco take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Francesco

Personality Compatibility


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