Francisco Santos in

Francisco Santos

Login to view DISC.
Gerente de Operações CSC | Produtos Financeiros at Lojas Renner S.A.
📍 Porto Alegre, Rio Grande do Sul, Brazil

Francisco is a customer service executive with 15 years of experience, currently serving as Operations Manager for Financial Products at Lojas Renner S. A. He specializes in transforming the customer journey through operational efficiency and data analytics, holding a postgraduate degree in Big Data Intelligence from UniRitter. People often describe him as determined, persuasive, and a natural leader.

He is passionate about connecting people, technology, and data to create real business impact. He actively promotes conversations around mental health and its importance in sustaining high performance, demonstrating a commitment to fostering a healthy and productive work environment for his teams.

Unique fact: He was recognized as the Best Coordinator in 2013 within the Strategic Collection Nucleus.

Read the full overview →
Experience
18 Years
Current Role
Gerente de Operações CSC | Produtos Financeiros
Location
Porto Alegre, Rio Grande do Sul, Brazil
Personality Overview

How Francisco shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Francisco cares about

Customer Journey Transformation
He is an expert in redesigning the customer experience, focusing on digital journeys, service design, and CX maturity, having recently completed a course on the topic.
AI in Customer Service
He tracks emerging trends and their impact, referencing studies on how generative AI is being leveraged by customer service leaders to enhance operations.
+4 more topics Login to view topics
Career

Work history

11-2024
Gerente de Operações CSC | Produtos Financeiros
Lojas Renner S.A.
4-2024 - 11-2024
Coordenador de Planejamento CSC | Produtos Financeiros
Lojas Renner S.A.
11-2022 - 4-2024
Coordenador de Cobrança CSC
Lojas Renner S.A.
1-2022 - 10-2022
Analista de Planejamento de Cobrança
Lojas Renner S.A.
11-2020 - 1-2022
Coordenador de planejamento
Aadvance Recuperação de Ativos
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2021 - 9-2024
Pós-graduação Lato Sensu - Especialização
UniRitter
2019 - 2021
Big Data Inteligência Analítica
UniRitter
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Lojas Renner S.A. Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Francisco. Free, 10 seconds.