Francisco Santos

Critic
DISC Type : C

Gerente de Operações CSC | Produtos Financeiros at Lojas Renner S.A.

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Francisco is a customer service executive with 15 years of experience, currently serving as Operations Manager for Financial Products at Lojas Renner S. A. He specializes in transforming the customer journey through operational efficiency and data analytics, holding a postgraduate degree in Big Data Intelligence from UniRitter. People often describe him as determined, persuasive, and a natural leader.

He is passionate about connecting people, technology, and data to create real business impact. He actively promotes conversations around mental health and its importance in sustaining high performance, demonstrating a commitment to fostering a healthy and productive work environment for his teams.

Unique fact: He was recognized as the Best Coordinator in 2013 within the Strategic Collection Nucleus.

Personality Overview

Negotiator

Information Seeker

Critic

It is very likely that they will negotiate pricing or other important terms.  They like to take decisions independently and do not seek others' support often. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Journey Transformation
He is an expert in redesigning the customer experience, focusing on digital journeys, service design, and CX maturity, having recently completed a course on the topic.
AI in Customer Service
He tracks emerging trends and their impact, referencing studies on how generative AI is being leveraged by customer service leaders to enhance operations.
Leadership & Well-being
He advocates for the importance of mental health as a cornerstone for building and sustaining high-performance teams, believing happy employees create happy customers.

Media Appearances

Francisco has no verified media appearances

Work History

11-2024
Gerente de Operações CSC | Produtos Financeiros at Lojas Renner S.A.
4-2024 - 11-2024
Coordenador de Planejamento CSC | Produtos Financeiros at Lojas Renner S.A.
11-2022 - 4-2024
Coordenador de Cobrança CSC at Lojas Renner S.A.
1-2022 - 10-2022
Analista de Planejamento de Cobrança at Lojas Renner S.A.
11-2020 - 1-2022
Coordenador de planejamento at Aadvance Recuperação de Ativos

Education

8-2021 - 9-2024
Pós-graduação Lato Sensu - Especialização from UniRitter
2019 - 2021
Big Data Inteligência Analítica from UniRitter

More Information

Social Presence :

Prographics :

Exp : 18 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : N/A Designation : Gerente de Operações CSC | Produtos Financeiros at Lojas Renner S.A.
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Insights For Selling To Francisco

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francisco is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Francisco

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Francisco move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Francisco take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Francisco

Personality Compatibility


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