Frank Hagan

Energizer
DISC Type : I

Product Engagement Manager at Ontraport

Oxnard, California, United States

Overview

Frank is a customer-facing manager with over 30 years of experience in SaaS B2B, telecommunications, and manufacturing. As a Product Engagement Manager at Ontraport, he grew the Facebook user community to over 5, 000 members and managed third-party application integrations using Zendesk, Jira, and Pendo.

He has an entrepreneurial background as the Managing Partner for AcumenTax Service, where he specialized in tax consulting and preparation for small businesses, sole proprietorships, and partnerships. This demonstrates a clear interest in supporting independent business ventures and their unique financial challenges.

Unique fact: He is the author of an article titled "Email Security for the Tax Professional" in the TaxPro Journal.

Personality Overview

Informal

Full Of Energy

Imaginative

They are friendly, approachable and love to make new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Customer Success
His career spans over 30 years managing customer-facing departments in manufacturing, telecommunications, and SaaS B2B firms, focused on the customer's success.
Product Engagement
His role at Ontraport involved managing user communities, developing product release plans, creating in-app notifications, and automated guides to enhance user interaction.
Small Business Consulting
As the Managing Partner at AcumenTax Service, he provided tax consulting and preparation services with an emphasis on sole proprietorships and partnerships.

Media Appearances

Frank has no verified media appearances

Work History

8-2013
Product Engagement Manager at Ontraport
7-2011 - 12-2015
Managing Partner at AcumenTax Service
3-2007 - 6-2011
Director of Customer Service and Sales at Superconductor Technologies
9-1997 - 3-2007
Manager, Customer Services at Laars Heating Systems

Education

Frank has no verified education history

More Information

Social Presence :

Prographics :

Exp : 28 Location : Oxnard, California, United States Job Level : Middle Designation : Product Engagement Manager at Ontraport
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Insights For Selling To Frank

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frank is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Frank

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Frank move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Frank take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Frank

Personality Compatibility


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