Frank Murphy in

Frank Murphy

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Director, Customer Success Management and Engineering, Collaboration at Cisco
📍 United States

Frank is a Director at Cisco, leading Customer Success Management and Engineering for the Collaboration portfolio. With over 20 years of experience scaling SaaS products, his expertise spans engineering, product management, and sales. He holds a Bachelor of Science from the University of Massachusetts Lowell.

Frank is a passionate advocate for accessibility in technology and has spoken about his work advancing inclusive solutions. He also participates in community give-back programs, using his experience to mentor students and share insights from his career in IT.

He has worked on initiatives involving The LEGO Groups Braille bricks to promote accessibility and education.

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Current Role
Director, Customer Success Management and Engineering, Collaboration
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Frank cares about

Customer Success
His entire career focus is on customer success, from engineering to change management. He is also a speaker at industry events like the Customer Success Collective.
Accessibility in Tech
He is a vocal advocate for accessibility, highlighted by his speaking engagement about the ADA's 35th anniversary and his work with LEGO Braille bricks.
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Career

Work history

9-2024
Director, Customer Success Management and Engineering, Collaboration
Cisco
6-2022 - 9-2024
Director, Customer Success and Beta Engineering, Collaboration
Cisco
6-2021 - 6-2022
Director, Customer Success Engineering, Collaboration
Cisco
6-2020 - 5-2021
Global Director, Solutions Engineering
HackerRank
7-2019 - 6-2020
Director, Pre-Sales Engineering
HackerRank
In the press

Media appearances

Cisco's Frank Murphy makes his team meetings more impactful and .... Featured in Airtime
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Cisco's Frank Murphy makes his team meetings more impactful and .... Featured in Airtime
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Education
1988 - 1992
B.S in Science
University of Mass at Lowell
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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