Frank Murphy

Commander
DISC Type : D

Director, Customer Success Management and Engineering, Collaboration at Cisco

United States

Overview

Frank is a Director at Cisco, leading Customer Success Management and Engineering for the Collaboration portfolio. With over 20 years of experience scaling SaaS products, his expertise spans engineering, product management, and sales. He holds a Bachelor of Science from the University of Massachusetts Lowell.

Frank is a passionate advocate for accessibility in technology and has spoken about his work advancing inclusive solutions. He also participates in community give-back programs, using his experience to mentor students and share insights from his career in IT.

He has worked on initiatives involving The LEGO Groups Braille bricks to promote accessibility and education.

Personality Overview

Strong-Willed

Candid & Clear

Risk-Taker

They prefer to be the ones controlling the conversation or defining the terms.  They respond well to strong and respectful communication. They take a lot of pride in personal achievements.

Topics They Care About

Customer Success
His entire career focus is on customer success, from engineering to change management. He is also a speaker at industry events like the Customer Success Collective.
Accessibility in Tech
He is a vocal advocate for accessibility, highlighted by his speaking engagement about the ADA's 35th anniversary and his work with LEGO Braille bricks.
SaaS Product Scaling
His professional introduction states he has over 20 years of experience building, scaling, and optimizing SaaS products focused on disruptive technologies.

Media Appearances

Cisco's Frank Murphy makes his team meetings more impactful and .... Featured in Airtime

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Cisco's Frank Murphy makes his team meetings more impactful and .... Featured in Airtime

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Work History

9-2024
Director, Customer Success Management and Engineering, Collaboration at Cisco
6-2022 - 9-2024
Director, Customer Success and Beta Engineering, Collaboration at Cisco
6-2021 - 6-2022
Director, Customer Success Engineering, Collaboration at Cisco
6-2020 - 5-2021
Global Director, Solutions Engineering at HackerRank
7-2019 - 6-2020
Director, Pre-Sales Engineering at HackerRank

Education

1988 - 1992
B.S in Science from University of Mass at Lowell

More Information

Social Presence :

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Exp : N/A Location : United States Job Level : N/A Designation : Director, Customer Success Management and Engineering, Collaboration at Cisco
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Insights For Selling To Frank

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frank is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Frank

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Frank move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Frank take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Frank

Personality Compatibility


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