Franklin Moura

Activist
DISC Type : Cd

Technical Support Engineer at Dell Computadores do Brasil Ltda

Canoas, Rio Grande do Sul, Brazil

Overview

Franklin is a Technical Support Engineer at Dell with over 12 years of IT experience, specializing in enterprise server hardware. He holds an MBA and a Red Hat certification. Colleagues describe him as highly committed, responsible, and customer-focused, with solid knowledge of complex infrastructure.

He is passionate about technology and dedicates his personal time to learning about modern platforms like Docker, Kubernetes, AWS, and Python. His continuous learning is demonstrated by recent certifications and courses in cloud essentials and multi-platform network administration.

His IT support career is uniquely diverse, spanning industries from fuel transportation and healthcare to law and highway concessions.

Personality Overview

Logical And Quick

Value Conscious

Perfectionist

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They care equally about the product and its potential impact.

Topics They Care About

Enterprise Hardware
As a Support Engineer at Dell, he specializes in solving complex hardware issues for enterprise servers and advising clients on best practices.
Cloud & Containers
He has a stated interest in expanding his knowledge of key modern technologies, including Docker, Kubernetes, AWS, and Azure.
Linux Systems
He recently earned a Red Hat System Administration certification, showing a current and proactive focus on developing his Linux expertise.

Media Appearances

Franklin has no verified media appearances

Work History

12-2018
Technical Support Engineer at Dell Computadores do Brasil Ltda
3-2014 - 8-2018
Analista de infraestrutura de TI at Triunfo | Concepa
11-2011 - 3-2014
Analista de Suporte at IMDEPA
6-2010 - 11-2011
Suporte Técnico N4 at Silveiro Advogados - Outsourcing
11-2009 - 11-2011
Suporte Técnico N4 at Silveiro Advogados - Outsourcing

Education

2017 - 2018
Master of Business Administration - MBA from IGTI
2011 - 2017
High School from SENAC RS | FACULDADE SENAC DE PORTO ALEGRE

More Information

Social Presence :

Prographics :

Exp : 16 Location : Canoas, Rio Grande do Sul, Brazil Job Level : Mid-senior Designation : Technical Support Engineer at Dell Computadores do Brasil Ltda
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Insights For Selling To Franklin

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Franklin is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Franklin

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Franklin move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Franklin take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Franklin

Personality Compatibility


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