Franklin Moura in

Franklin Moura

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Technical Support Engineer at Dell Computadores do Brasil Ltda
📍 Canoas, Rio Grande do Sul, Brazil

Franklin is a Technical Support Engineer at Dell with over 12 years of IT experience, specializing in enterprise server hardware. He holds an MBA and a Red Hat certification. Colleagues describe him as highly committed, responsible, and customer-focused, with solid knowledge of complex infrastructure.

He is passionate about technology and dedicates his personal time to learning about modern platforms like Docker, Kubernetes, AWS, and Python. His continuous learning is demonstrated by recent certifications and courses in cloud essentials and multi-platform network administration.

His IT support career is uniquely diverse, spanning industries from fuel transportation and healthcare to law and highway concessions.

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Experience
16 Years
Current Role
Technical Support Engineer
Job Level
Mid-senior
Location
Canoas, Rio Grande do Sul, Brazil
Personality Overview

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Priorities

Topics Franklin cares about

Enterprise Hardware
As a Support Engineer at Dell, he specializes in solving complex hardware issues for enterprise servers and advising clients on best practices.
Cloud & Containers
He has a stated interest in expanding his knowledge of key modern technologies, including Docker, Kubernetes, AWS, and Azure.
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Career

Work history

12-2018
Technical Support Engineer
Dell Computadores do Brasil Ltda
3-2014 - 8-2018
Analista de infraestrutura de TI
Triunfo | Concepa
11-2011 - 3-2014
Analista de Suporte
IMDEPA
6-2010 - 11-2011
Suporte Técnico N4
Silveiro Advogados - Outsourcing
11-2009 - 11-2011
Suporte Técnico N4
Silveiro Advogados - Outsourcing
In the press

Media appearances

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Education
2017 - 2018
Master of Business Administration - MBA
IGTI
2011 - 2017
High School
SENAC RS | FACULDADE SENAC DE PORTO ALEGRE
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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