Guilherme Carrion Josende

Researcher
DISC Type : Cs

Technical Support Engineer II at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brazil

Overview

With over 10 years of experience, Guilherme Carrion Josende is an IT Support Engineer at Dell Technologies specializing in storage and virtualization. His expertise includes Windows Server administration and VMware environments. He holds a degree in Information Security from Unisinos and multiple Dell certifications, including Specialist in PowerStore Platform Engineering.

After working for over eight years at GKN Automotive, he transitioned to a specialized role at Dell, demonstrating a commitment to continuous professional growth and technical specialization in enterprise-level IT solutions.

He holds Dell certifications for both "Platform Engineer, PowerStore" and "Information Storage and Management v5, " showcasing his deep expertise in storage systems.

Personality Overview

Cost Conscious

Detail Oriented

Soft Communicator

The only way to convince them is by showing them examples and ample proof.  They are thorough and always follow a systematic approach. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Storage Specialization
Holds advanced Dell certifications in PowerStore engineering and Information Storage Management, reflecting a deep focus on enterprise storage solutions.
Server Virtualization
Has extensive experience managing and creating virtualized environments with VMware, a core skill developed throughout his career.
Information Security
His formal education in Information Security from Unisinos underpins his work, ensuring best practices are applied in server and storage administration.

Media Appearances

Guilherme has no verified media appearances

Work History

4-2022
Technical Support Engineer II at Dell Technologies
5-2016 - 4-2022
Analista de suporte de TI at GKN Automotive
5-2014 - 5-2016
Técnico de suporte em TI at GKN Automotive

Education

Segurança da Informação from Unisinos
3-2013 - 3-2015
Ensino Técnico from QI Escolas e Faculdades

More Information

Social Presence :

Prographics :

Exp : 11 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : Middle Designation : Technical Support Engineer II at Dell Technologies
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Insights For Selling To Guilherme Carrion

During A Call Or A Meeting

DO's

  • Actively address their concerns around change, risk, and acceptance by users
  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Guilherme Carrion is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Guilherme Carrion

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Guilherme Carrion move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Guilherme Carrion take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Guilherme Carrion

Personality Compatibility


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