Fraz Zafar Malik

Inquirer
DISC Type : cd

Information Technology Infrastructure Manager at PayPal

Hamburg, Hamburg, Germany

Overview

Fraz Zafar Malik is an experienced IT Service Delivery Manager at CMA CGM, specializing in ITIL-based processes and operational excellence. His background includes managing IT infrastructure at PayPal and leading support teams at Vestas. He holds a bachelors degree from COMSATS University and is ITIL Foundation certified.

Fraz has a strong focus on professional development, recently earning multiple advanced certifications from Microsoft in security and data governance.

Unique fact: He recently achieved five separate Microsoft certifications and badges related to Security, Compliance, and Microsoft Purview in a short period.

Personality Overview

Demanding

Judgemental

Hard To Convince

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

IT Security & Compliance
His experience includes ensuring compliance with standards like GDPR, SOX, and PCI DSS. He recently earned the Microsoft SC-900 security certification.
Service Management
A core focus of his career, leveraging ITIL processes for incident, problem, and change management to meet SLAs at companies like CMA CGM and Vestas.
Cloud Infrastructure
At PayPal, he successfully led the transition from legacy systems to a modern, cloud-native infrastructure, showcasing his expertise in this area.

Media Appearances

Fraz has no verified media appearances

Work History

10-2024 - 5-2025
Information Technology Infrastructure Manager at PayPal
1-2022 - 9-2024
Information Technology Service Delivery Manager at CMA CGM
2-2019 - 12-2021
Information Technology Support Team Lead at Vestas
7-2018 - 1-2019
IT Support Specialist at Senvion Deutschland GmbH
11-2017 - 5-2018
IT Werkstudent at Becker Marine Systems

Education

5-2023 - 6-2024
ITIL Foundation from People Coach Certification
2012 - 2015
Bachelor's degree from COMSATS University of Science & Technology

More Information

Social Presence :

Prographics :

Exp : 7 Location : Hamburg, Hamburg, Germany Job Level : N/A Designation : Information Technology Infrastructure Manager at PayPal
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Insights For Selling To Fraz

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fraz is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Fraz

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Fraz move?

  • Their decision making speed is somewhere in the middle.
  • Can Fraz take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Fraz

Personality Compatibility


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