Fred Wolken

Enigma
DISC Type : cid

Director of Operations at SSP America

New York City Metropolitan Area, United States

Overview

Fred Wolken is an accomplished Director of Operations in the Food & Beverage industry, currently with SSP America. With a career spanning roles from Concessions Manager to Director, he is recognized by peers as being reliable, responsible, and dedicated. He holds a diploma from Monsignor McClancy Memorial High School and is a certified TEAM Trainer.

Based on his work history with Legends at Yankee Stadium and his education in East Elmhurst, Fred has deep professional and personal roots in the New York area. His career has kept him closely connected to the regions vibrant hospitality and entertainment scenes.

Colleagues refer to him as "The Go To Guy" for handling urgent tasks where failure is not an option.

Personality Overview

Friendly Yet Blunt

Hard To Convince

Fast Follower

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

F&B Operations
His career is defined by managing daily food and beverage operations, including budget analysis, cost control, menu planning, and ensuring food quality for major venues.
Team Leadership
Consistently focuses on team motivation, development, coaching, and hiring, as evidenced by the skills listed across his management roles at SSP America and Legends.
Guest Satisfaction
Ensuring a high level of guest and customer satisfaction is a core component of his operational management philosophy.

Media Appearances

Presenter Biography: Fred Wolke​n – Director of Operations, SSP America. Featured in SA Abstracts and Presenter Biographies (Conference PDF)

See Now

Work History

9-2022
Director of Operations at SSP America
6-2021
Operations Manager at SSP America
4-2019 - 5-2020
General Manager at Legends
3-2017 - 2019
Concessions Manager at Legends
12-2012 - 3-2017
Assistant General Manager at Centerplate

Education

1984 - 1986
Diploma from Monsignor McClancy Memorial High School

More Information

Social Presence :

Prographics :

Exp : 31 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Operations at SSP America
URL has been copied!

Insights For Selling To Fred

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fred is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Fred

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Fred move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Fred take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Fred

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.