Cleber De Sales Tini

Sharpshooter
DISC Type : CD

Coordenador Regional de Vendas at Agibank

São Paulo, São Paulo, Brazil

Overview

Cleber de Sales Tini is a Customer Experience Manager with over 20 years of experience, specializing in customer journey, team development, and KPI/OKR management. He holds an MBA from USP - Universidade de São Paulo and has expertise in digital transformation and agile methodologies.

Outside of work, Cleber is interested in continuous learning and personal development, actively sharing his academic achievements and professional growth on social media.

People often call him dedicated, results-oriented, and a natural leader with strong interpersonal skills.

Personality Overview

ROI Driven

Fast But Analytical

Rigorous & Demanding

They take a lot of pride in personal achievements.  They prefer to be the ones controlling the conversation or defining the terms. They like to move fast and expect the same from others.

Topics They Care About

Customer Experience
With over 20 years of experience, Cleber has consistently focused on customer journey and experience across various industries and large companies.
People Management
Cleber has solid knowledge in managing and developing teams, leading operations, and fostering collaborative environments.
Performance Analysis
He has expertise in managing and analyzing KPIs and OKRs, defining organizational goals, and strategic planning.

Media Appearances

Cleber has no verified media appearances

Work History

6-2024
Coordenador Regional de Vendas at Agibank
12-2021 - 2-2024
Gerente Sr. de Operações at Viveo
3-2019 - 12-2021
Coordenador de Experiência do Cliente at Claro Brasil
4-2017 - 3-2019
Gerente de Operações at Profarma Specialty
4-2016 - 4-2017
Coordenador de Televendas at VB Serviços

Education

3-2024 - 9-2025
Master of Business Administration - MBA from USP - Universidade de São Paulo
2000 - 2004
Bacharelado em Administração from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 23 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador Regional de Vendas at Agibank
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Insights For Selling To Cleber

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cleber is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Cleber

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Cleber move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Cleber take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Cleber

Personality Compatibility


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