Frederico Sousa Pinto

Enigma
DISC Type : Dic

Head of Customer Success at Signal AI

Lisbon, Portugal

Overview

Frederico is the Head of Customer Success at Signal AI, leveraging over 10 years of experience in the SaaS industry. He focuses on driving measurable client growth, retention, and expansion. Colleagues and clients describe him as knowledgeable, collaborative, and diligent, with a solutions-focused approach.

He was invited to serve on the 2019 Ecotrophelia Portugal Jury, representing his companys leadership in innovation.

Personality Overview

Friendly Yet Blunt

Fast Follower

Persuasive & Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

AI in Communications
He actively promotes Signal AI's role in redefining what AI can do for Communications and PR teams, highlighting new product launches and partnerships in the space.
Customer Success
His entire career is built around customer value. He is passionate about developing scalable frameworks to enhance client growth, retention, and business impact.
Strategic Partnerships
He has a proven track record of exceeding revenue targets through multi-year partnerships and won an award for a major client win from a competitor.

Media Appearances

Frederico has no verified media appearances

Work History

4-2025
Head of Customer Success at Signal AI
10-2023 - 4-2025
Manager at Signal AI
10-2021 - 4-2025
Senior CSM at Signal AI
3-2019 - 9-2021
Strategic Account Director at GlobalData Plc
6-2016 - 3-2019
Senior Account Manager at GlobalData Plc

Education

2009 - 2010
Post-Graduation from INP - Instituto Superior de Novas Profissões
2006 - 2009
Bachelor's Degree from INP - Instituto Superior de Novas Profissoes

More Information

Social Presence :

Prographics :

Exp : 14 Location : Lisbon, Portugal Job Level : Mid-senior Designation : Head of Customer Success at Signal AI
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Insights For Selling To Frederico

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frederico is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Frederico

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Frederico move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Frederico take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Frederico

Personality Compatibility


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