Frederico Sousa Pinto in

Frederico Sousa Pinto

Enigma · DISC type Dic
Head of Customer Success at Signal AI
📍 Lisbon, Portugal

Frederico is the Head of Customer Success at Signal AI, leveraging over 10 years of experience in the SaaS industry. He focuses on driving measurable client growth, retention, and expansion. Colleagues and clients describe him as knowledgeable, collaborative, and diligent, with a solutions-focused approach.

He was invited to serve on the 2019 Ecotrophelia Portugal Jury, representing his companys leadership in innovation.

Read the full overview →
Experience
14 Years
Current Role
Head of Customer Success
Job Level
Mid-senior
Location
Lisbon, Portugal
Personality Overview

How Frederico shows up

Friendly Yet Blunt
Fast Follower
Persuasive & Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Priorities

Topics Frederico cares about

AI in Communications
He actively promotes Signal AI's role in redefining what AI can do for Communications and PR teams, highlighting new product launches and partnerships in the space.
Customer Success
His entire career is built around customer value. He is passionate about developing scalable frameworks to enhance client growth, retention, and business impact.
+4 more topics Login to view topics
Career

Work history

4-2025
Head of Customer Success
Signal AI
10-2023 - 4-2025
Manager
Signal AI
10-2021 - 4-2025
Senior CSM
Signal AI
3-2019 - 9-2021
Strategic Account Director
GlobalData Plc
6-2016 - 3-2019
Senior Account Manager
GlobalData Plc
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2010
Post-Graduation
INP - Instituto Superior de Novas Profissões
2006 - 2009
Bachelor's Degree
INP - Instituto Superior de Novas Profissoes
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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