Gabrielle Carvalho in

Gabrielle Carvalho

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Customer Experience at ISA Saúde
📍 São Paulo, Brazil

Gabrielle Carvalho is a Customer Experience and Project Management professional with 8 years of experience. Described by colleagues as helpful, attentive, and highly competent, she has managed complex infrastructure and cybersecurity projects. She now leverages technology and AI to enhance the patient journey at ISA Saúde.

Gabrielle is dedicated to continuous growth, currently pursuing a post-graduate degree in Customer Relationship Management from Senac. She values personal and professional evolution, celebrating milestones and the challenges overcome to achieve them. She is always open to learning new things.

She lives by the philosophy that with enough organization, even small fish can intimidate a shark.

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Experience
7 Years
Current Role
Customer Experience
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Gabrielle cares about

CX in Healthcare
Her current role at ISA Saúde focuses on improving the patient and family journey in home care through modern processes, technology, and Artificial Intelligence.
Complex Project Management
Managed projects involving infrastructure, cybersecurity, and strategic partnerships with major companies like Microsoft, handling over 30 client portfolios simultaneously.
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Career

Work history

1-2026
Customer Experience
ISA Saúde
11-2021 - 9-2025
Analista PMO e Customer Service
FT Consult
8-2017 - 7-2021
Estagiária e Analista PMO
Sistran
In the press

Media appearances

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Education
4-2025 - 4-2026
Pós-graduação Lato Sensu - Especialização
Senac
2016 - 2019
Bacharelado
Uninove - Universidade Nove de Julho
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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