Gareh J.

Sharpshooter
DISC Type : DC

VP Support, Knowledge and Community at D2L

Greater Toronto Area, Canada

Overview

Gareh is the VP of Customer Support, Community, and Knowledge at D2L, leveraging over 15 years of experience in customer-facing roles within SaaS and Fintech. A University of Toronto graduate, he specializes in building and scaling global support operations and has a background in government, healthcare, and finance sectors.

Outside of his executive role, Gareh is a public speaker and fractional consultant who helps businesses design lean support systems. Fluent in English and French, he has previously developed and administered programming for at-risk youth with the City of Toronto, showcasing a commitment to community development.

Unique fact: Gareh has a history as a sports administrator and instructor, where he taught sport-specific skills and managed sporting events for the Toronto District School Board.

Personality Overview

Thorough Evaluator

ROI Driven

Precise But Practical

They respond better to strong and respectful interactions.  More than the product, they care about the effectiveness of the product. They are not focused on building rapport and relationships.

Topics They Care About

Scaling Support
Advises founders and B2B SaaS companies on designing lean, efficient support systems to prevent rising costs and leadership time spent in support queues.
Community Building
Leads the Brightspace Community initiative at D2L, creating a one-stop-shop for user knowledge and connection to enhance customer adoption and success.
SaaS Unit Economics
Focuses on transforming customer support from a cost center into a strategic function that prevents churn, protects renewals, and uncovers expansion opportunities.

Media Appearances

Gareh has no verified media appearances

Work History

7-2025
VP Support, Knowledge and Community at D2L
7-2023 - 8-2025
Director, Customer Support at AlayaCare
8-2022 - 7-2023
Associate Director, Customer Support at AlayaCare
12-2021 - 8-2022
Senior Customer Experience Manager - QA at AlayaCare
6-2020 - 12-2021
Customer Experience Team Lead at AlayaCare

Education

2009 - 2014
HBA from University of Toronto

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Toronto Area, Canada Job Level : Senior Designation : VP Support, Knowledge and Community at D2L
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Insights For Selling To Gareh

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Get to the point quickly instead of spending time doing small talk
  • Objectively showcase the impact that your product creates

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gareh is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Gareh

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Gareh move?

  • They can take decisions very fast if you manage to convince them.
  • Can Gareh take some risk or not?

  • The risks don’t matter much to them.

You And Gareh

Personality Compatibility


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