Gareh J. in

Gareh J.

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VP Support, Knowledge and Community at D2L
📍 Greater Toronto Area, Canada

Gareh is the VP of Customer Support, Community, and Knowledge at D2L, leveraging over 15 years of experience in customer-facing roles within SaaS and Fintech. A University of Toronto graduate, he specializes in building and scaling global support operations and has a background in government, healthcare, and finance sectors.

Outside of his executive role, Gareh is a public speaker and fractional consultant who helps businesses design lean support systems. Fluent in English and French, he has previously developed and administered programming for at-risk youth with the City of Toronto, showcasing a commitment to community development.

Unique fact: Gareh has a history as a sports administrator and instructor, where he taught sport-specific skills and managed sporting events for the Toronto District School Board.

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Experience
15 Years
Current Role
VP Support, Knowledge and Community
Job Level
Senior
Location
Greater Toronto Area, Canada
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Gareh cares about

Scaling Support
Advises founders and B2B SaaS companies on designing lean, efficient support systems to prevent rising costs and leadership time spent in support queues.
Community Building
Leads the Brightspace Community initiative at D2L, creating a one-stop-shop for user knowledge and connection to enhance customer adoption and success.
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Career

Work history

7-2025
VP Support, Knowledge and Community
D2L
7-2023 - 8-2025
Director, Customer Support
AlayaCare
8-2022 - 7-2023
Associate Director, Customer Support
AlayaCare
12-2021 - 8-2022
Senior Customer Experience Manager - QA
AlayaCare
6-2020 - 12-2021
Customer Experience Team Lead
AlayaCare
In the press

Media appearances

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Education
2009 - 2014
HBA
University of Toronto
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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