Garth Miller

Wildcard
DISC Type : sic

Vice President, Customer Operations at Industrial Scientific

Oakdale, Pennsylvania, United States

Overview

Garth Miller serves as the Senior Vice President of Global Sales and Service at Industrial Scientific. With a background as a Mechanical Engineer from Point Park University, he is deeply committed to the companys vision of preventing workplace fatalities through innovative technology and a strong focus on customer operations.



Garth was a key leader in designing Industrial Scientifics 200, 000-square-foot headquarters, ensuring it included features like natural light and walking trails for employees.

Personality Overview

ROI Driven

Curious But Skeptical

Friendly But Slow

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Workplace Safety
His public posts consistently champion the vision of eliminating death on the job by 2050 and highlight the importance of reducing occupational hazards.
Safety Technology
He actively announces and takes pride in new product innovations, such as the Vector AM7 area monitor, to create safer futures for workers.
Customer Operations
His long-tenured executive role is centered around customer operations, sales, and service, indicating a primary focus on the client experience and support.

Media Appearances

Garth has no verified media appearances

Work History

Vice President, Customer Operations at Industrial Scientific
5-1977 - 1-1985
Mechanical Engineer at National Mine Service Company

Education

2013 - 2013
Executive Leadership from The Wharton School
1975 - 1980
BS from Point Park University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Oakdale, Pennsylvania, United States Job Level : Senior Designation : Vice President, Customer Operations at Industrial Scientific
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Insights For Selling To Garth

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Be prepared for a lot of questions, answer them objectively
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Garth is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Garth

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Garth move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Garth take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Garth

Personality Compatibility


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