Gary Henry in

Gary Henry

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Vice President, Head of Global Client Operations at American Express
📍 Phoenix, Arizona, United States

Gary Henry is the Vice President, Head of Global Client Operations at American Express, focusing on omni-channel service delivery and client relationships for Commercial Services. He holds an Executive MBA from Rockhurst University.

Gary is committed to community involvement, supporting programs like Year Up which create opportunities for talented individuals in underserved communities. He also serves on a university board.

He was a recipient of the 2023 Edward P. Gillian Award for Innovation for American Express® Rewards Checking & Business Checking.

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Experience
35 Years
Current Role
Vice President, Head of Global Client Operations
Job Level
Senior
Location
Phoenix, Arizona, United States
Personality Overview

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Decision Approach
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Priorities

Topics Gary cares about

Global Operations
As VP, Head of Global Client Operations at American Express, he is responsible for strategy and omni-channel service delivery through Global Operations Centers.
Customer Experience
His roles at American Express emphasize building strong client relationships and delivering industry-leading customer experiences for commercial clients.
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Career

Work history

5-2025
Vice President, Head of Global Client Operations
American Express
11-2022 - 5-2025
Vice President, Head of US Commercial Servicing
American Express
11-2021 - 10-2022
Vice President, Head of Banking Operations
American Express
3-2019 - 10-2021
Vice President, Member Service Centers
CommunityAmerica Credit Union
10-2016 - 7-2018
Vice President, Business Management - DST Financial Services (13 Years of Total Service)
DST Systems
In the press

Media appearances

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Education
Executive MBA
Rockhurst University
Bachelor of Arts (B.A.)
Park University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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