Gary Henry

Visionary
DISC Type : Ds

Vice President, Head of Global Client Operations at American Express

Phoenix, Arizona, United States

Overview

Gary Henry is the Vice President, Head of Global Client Operations at American Express, focusing on omni-channel service delivery and client relationships for Commercial Services. He holds an Executive MBA from Rockhurst University.

Gary is committed to community involvement, supporting programs like Year Up which create opportunities for talented individuals in underserved communities. He also serves on a university board.

He was a recipient of the 2023 Edward P. Gillian Award for Innovation for American Express® Rewards Checking & Business Checking.

Personality Overview

Goal-Oriented

Risk Tolerant

Direct & Assertive

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Global Operations
As VP, Head of Global Client Operations at American Express, he is responsible for strategy and omni-channel service delivery through Global Operations Centers.
Customer Experience
His roles at American Express emphasize building strong client relationships and delivering industry-leading customer experiences for commercial clients.
Leadership Development
Recommendations highlight his ability to build and lead effective teams, invest in associate development, and create a culture of personal accountability.

Media Appearances

Gary has no verified media appearances

Work History

5-2025
Vice President, Head of Global Client Operations at American Express
11-2022 - 5-2025
Vice President, Head of US Commercial Servicing at American Express
11-2021 - 10-2022
Vice President, Head of Banking Operations at American Express
3-2019 - 10-2021
Vice President, Member Service Centers at CommunityAmerica Credit Union
10-2016 - 7-2018
Vice President, Business Management - DST Financial Services (13 Years of Total Service) at DST Systems

Education

Executive MBA from Rockhurst University
Bachelor of Arts (B.A.) from Park University

More Information

Social Presence :

Prographics :

Exp : 35 Location : Phoenix, Arizona, United States Job Level : Senior Designation : Vice President, Head of Global Client Operations at American Express
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Insights For Selling To Gary

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Let them know of potential risks but suggest mitigation methods alongside
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gary is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Gary

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Gary move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Gary take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Gary

Personality Compatibility


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