Vice President, Head of Global Client Operations at American Express
📍 Phoenix, Arizona, United States
Gary Henry is the Vice President, Head of Global Client Operations at American Express, focusing on omni-channel service delivery and client relationships for Commercial Services. He holds an Executive MBA from Rockhurst University.
Gary is committed to community involvement, supporting programs like Year Up which create opportunities for talented individuals in underserved communities. He also serves on a university board.
He was a recipient of the 2023 Edward P. Gillian Award for Innovation for American Express® Rewards Checking & Business Checking.
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Experience
35 Years
Current Role
Vice President, Head of Global Client Operations
Job Level
Senior
Location
Phoenix, Arizona, United States
Personality Overview
How Gary shows up
Goal-Oriented
Risk Tolerant
Direct & Assertive
They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.
Priorities
Topics Gary cares about
Global Operations
As VP, Head of Global Client Operations at American Express, he is responsible for strategy and omni-channel service delivery through Global Operations Centers.
Customer Experience
His roles at American Express emphasize building strong client relationships and delivering industry-leading customer experiences for commercial clients.
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Career
Work history
5-2025
Vice President, Head of Global Client Operations
American Express
11-2022 - 5-2025
Vice President, Head of US Commercial Servicing
American Express
11-2021 - 10-2022
Vice President, Head of Banking Operations
American Express
3-2019 - 10-2021
Vice President, Member Service Centers
CommunityAmerica Credit Union
10-2016 - 7-2018
Vice President, Business Management - DST Financial Services (13 Years of Total Service)
DST Systems
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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