George Ahmed

Pioneer
DISC Type : DIS

Head of Contact Centre Operations at Frasers Group Financial Services Limited

Warrington, England, United Kingdom

Overview

George is an accomplished Head of Contact Centre Operations at Frasers Group with 16 years of experience in the financial services sector. He excels in managing large, multi-site teams and driving operational excellence through colleague engagement. Colleagues describe him as a dedicated, goal-oriented, and strategic leader.

He is a value-driven individual who often shares inspirational content related to positive intent and leadership. George is active in his professional community, recently serving as a judge for the 2025 UK Contact Centre Forum (UKCCF) Awards, recognizing excellence in the industry.

His academic background is a BSc in Biomedical Sciences from The University of Manchester, an unconventional foundation for a career in customer operations.

Personality Overview

Driven But Considerate

Decisive But Friendly

Friendly But Fast

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Contact Centre Excellence
Drives performance in large-scale contact centres with expertise in financial services, risk, and fraud management, backed by over 16 years of experience.
Colleague Engagement
His leadership philosophy focuses on driving performance through people, as highlighted in his professional headline and recommendations from colleagues.
Values-Driven Leadership
He frequently shares inspirational quotes and reflections on positive intent, indicating a focus on purpose-driven management and doing good.

Media Appearances

George has no verified media appearances

Work History

12-2022
Head of Contact Centre Operations at Frasers Group Financial Services Limited
3-2022 - 11-2022
Global Contact Centre Lead at MADE.COM
6-2020 - 1-2022
Head of Customer Contact Center at Scottish and Southern Electricity Networks
7-2017 - 1-2020
Senior Operations Manager at HGS - Hinduja Global Solutions
5-2015 - 7-2017
Senior Operations Manager at NewDay

Education

2001 - 2003
BSc Biomedical Sciences (Hons) from The University of Manchester
1996 - 1999
A Level from Priestley College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Warrington, England, United Kingdom Job Level : Mid-senior Designation : Head of Contact Centre Operations at Frasers Group Financial Services Limited
URL has been copied!

Insights For Selling To George

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Ask them for a lunch or coffee once some rapport has been established
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with George is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from George

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will George move?

  • They are generally fast movers and can take quick decisions
  • Can George take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And George

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.