George Ahmed in

George Ahmed

Pioneer · DISC type DIS
Head of Contact Centre Operations at Frasers Group Financial Services Limited
📍 Warrington, England, United Kingdom

George is an accomplished Head of Contact Centre Operations at Frasers Group with 16 years of experience in the financial services sector. He excels in managing large, multi-site teams and driving operational excellence through colleague engagement. Colleagues describe him as a dedicated, goal-oriented, and strategic leader.

He is a value-driven individual who often shares inspirational content related to positive intent and leadership. George is active in his professional community, recently serving as a judge for the 2025 UK Contact Centre Forum (UKCCF) Awards, recognizing excellence in the industry.

His academic background is a BSc in Biomedical Sciences from The University of Manchester, an unconventional foundation for a career in customer operations.

Read the full overview →
Experience
9 Years
Current Role
Head of Contact Centre Operations
Job Level
Mid-senior
Location
Warrington, England, United Kingdom
Personality Overview

How George shows up

Driven But Considerate
Decisive But Friendly
Friendly But Fast

If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Priorities

Topics George cares about

Contact Centre Excellence
Drives performance in large-scale contact centres with expertise in financial services, risk, and fraud management, backed by over 16 years of experience.
Colleague Engagement
His leadership philosophy focuses on driving performance through people, as highlighted in his professional headline and recommendations from colleagues.
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Career

Work history

12-2022
Head of Contact Centre Operations
Frasers Group Financial Services Limited
3-2022 - 11-2022
Global Contact Centre Lead
MADE.COM
6-2020 - 1-2022
Head of Customer Contact Center
Scottish and Southern Electricity Networks
7-2017 - 1-2020
Senior Operations Manager
HGS - Hinduja Global Solutions
5-2015 - 7-2017
Senior Operations Manager
NewDay
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2001 - 2003
BSc Biomedical Sciences (Hons)
The University of Manchester
1996 - 1999
A Level
Priestley College
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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