Georgia Carstensen

Trailblazer
DISC Type : DI

Senior Practice Manager at Amazon Web Services (AWS)

Miami-Fort Lauderdale Area, United States

Overview

Georgia Carstensen is a Senior Global Telecom Practice Professional at Amazon Web Services, leveraging extensive experience from past roles at Ericsson and Hewlett-Packard. She specializes in cloud computing, consulting, and pre-sales for the telecommunications industry and holds an AWS Certified AI Practitioner certification. Colleagues describe her as high-energy, friendly, and knowledgeable.

Outside of her direct professional focus, Georgia shows an interest in broader economic discussions, such as the meaning of affordability in the current economy. She is known for her strong teamwork ethic and for being a polished executive with excellent communication skills, often praised for her friendly and humble nature.

She is recognized for her unique ability to convince large companies to overhaul their billing and customer care back-office systems.

Personality Overview

Friendly But Fast

Values Relationships

Charismatic

They are not against taking risks and can make tough decisions when required.
  A combination of speed and relationship gets the best response from them. They are charming and can persuade others to support their decisions.

Topics They Care About

AI in Customer Service
Highlights advancements in AI-powered, autonomous customer service solutions like Amazon Connect, supported by her AWS Certified AI Practitioner credential.
Cloud Security
Focuses on the importance of transforming cloud security through strategic partnerships, such as the collaboration between AWS and CrowdStrike.
Telco Modernization
Has deep expertise in telecommunications back-office systems, particularly in guiding companies through complex billing and customer care transformations.

Media Appearances

Georgia has no verified media appearances

Work History

9-2023
Senior Practice Manager at Amazon Web Services (AWS)
6-2022 - 9-2023
Delivery Practice Manager at Amazon Web Services (AWS)
1-2021 - 6-2022
Senior Global Telecom Practice Professional at Amazon Web Services (AWS)
12-2014 - 1-2021
Principal Consultant and Architect - The Americas (USA, Latin America and Caribbean) at Ericsson
7-2011 - 12-2014
Chief Solution Architect at Hewlett-Packard

Education

Bachelors of Commerce from Concordia University

More Information

Social Presence :

Prographics :

Exp : 34 Location : Miami-Fort Lauderdale Area, United States Job Level : Middle Designation : Senior Practice Manager at Amazon Web Services (AWS)
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Insights For Selling To Georgia

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Help them visualize the impact of their decision
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Georgia is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Georgia

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Georgia move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Georgia take some risk or not?

  • If necessary, they will be ready to take risks.

You And Georgia

Personality Compatibility


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