Geralde Deangkinay

Energizer
DISC Type : I

Vice President, Customer Service Planning and Marketing at Toyota Motor Philippines Corporation

Laguna, Calabarzon, Philippines

Overview

Geralde Deangkinay is a long-serving Vice President at Toyota Motor Philippines, with extensive experience leading various customer service divisions, including operations, planning, marketing, and training. He holds a Bachelor of Engineering from the University of Santo Tomas and focuses on enhancing after-sales business performance and dealer management.

He led the development of new services, including Express Sanitation and Mobile Service caravans, to adapt to customer needs during the COVID-19 pandemic.

Personality Overview

Full Of Energy

Relationship Oriented

Enthusiastic

They are friendly, approachable and love to make new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

After-Sales Strategy
Manages the launch of after-sales products and services to increase customer retention and revenue for Toyota and its dealers.
Dealer Performance
Responsible for developing dealer business KPIs, tracking performance, and negotiating targets with dealer top management.
Service Innovation
Led the development of new services like Express Sanitation and Mobile Service caravans to adapt to new customer needs during the pandemic.

Media Appearances

Geralde has no verified media appearances

Work History

2000
Vice President, Customer Service Planning and Marketing at Toyota Motor Philippines Corporation
1995 - 2019
Vice President, Customer Service Training Department at Toyota Motor Philippines Corporation
5-1989
Vice President, Service Department - Customer Service Operations at Toyota Motor Philippines

Education

Bachelor of Engineering - BE from University of Santo Tomas

More Information

Social Presence :

Prographics :

Exp : 36 Location : Laguna, Calabarzon, Philippines Job Level : Senior Designation : Vice President, Customer Service Planning and Marketing at Toyota Motor Philippines Corporation
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Insights For Selling To Geralde

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Invite them for a lunch or a drink/coffee
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Geralde is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Geralde

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Geralde move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Geralde take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Geralde

Personality Compatibility


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