Giovanna Rainha

Sharpshooter
DISC Type : DC

Analista de CX II - Pleno at Conquer In Company

Curitiba, Paraná, Brazil

Overview

Giovanna is a Customer Experience professional with 7 years of expertise in B2B, B2C, and SaaS environments. She specializes in leveraging data analysis with tools like MySQL and PowerBI to enhance customer satisfaction. Colleagues consistently describe her as dedicated, analytical, and collaborative.

Based on her professional focus, she appears deeply invested in continuous learning and professional development, recently earning a certification in Agile Management to complement her background in Big Data and Analytical Intelligence from Pontifícia Universidade Católica do Paraná.

She has a proven track record of managing client relationships and driving results even in challenging scenarios, such as maintaining quality during company restructurings.

Personality Overview

Rigorous & Demanding

ROI Driven

Thorough Evaluator

They prefer to be the ones controlling the conversation or defining the terms.  More than the product, they care about the impact of the product. They respond well to strong and respectful communication.

Topics They Care About

Customer Journey
Her entire career focuses on improving the customer experience (CX) and success (CS), using a data-driven approach to optimize every stage of the client lifecycle.
Data-Driven Strategy
She utilizes tools like MySQL and PowerBI to analyze metrics, create dashboards, and develop action plans that directly improve customer satisfaction and operational efficiency.
Corporate T&D
In her role at Conquer In Company, she was deeply involved in designing and executing Training & Development (T&D) solutions for corporate clients.

Media Appearances

Giovanna has no verified media appearances

Work History

11-2024
Analista de CX II - Pleno at Conquer In Company
3-2024 - 11-2024
Analista de CX B2B at Conquer In Company
12-2023 - 3-2024
Especialista - Costumer Success at Basesul
9-2023 - 12-2023
Business Assistant / CX at Meta
10-2022 - 8-2023
Analista de CX B2C/B2B at Stone

Education

10-2023 - 6-2026
Big data e inteligência analítica from Pontifícia Universidade Católica do Paraná
2020 - 2025
Ensino Superior from UNIOPET

More Information

Social Presence :

Prographics :

Exp : 6 Location : Curitiba, Paraná, Brazil Job Level : N/A Designation : Analista de CX II - Pleno at Conquer In Company
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Insights For Selling To Giovanna

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Speak about competitive differentiation that your product offers
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Giovanna is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Giovanna

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Giovanna move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Giovanna take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Giovanna

Personality Compatibility


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