Giovanna is a Customer Experience professional with 7 years of expertise in B2B, B2C, and SaaS environments. She specializes in leveraging data analysis with tools like MySQL and PowerBI to enhance customer satisfaction. Colleagues consistently describe her as dedicated, analytical, and collaborative.
Based on her professional focus, she appears deeply invested in continuous learning and professional development, recently earning a certification in Agile Management to complement her background in Big Data and Analytical Intelligence from Pontifícia Universidade Católica do Paraná.
She has a proven track record of managing client relationships and driving results even in challenging scenarios, such as maintaining quality during company restructurings.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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