Giovanna Rainha in

Giovanna Rainha

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Analista de CX II - Pleno at Conquer In Company
📍 Curitiba, Paraná, Brazil

Giovanna is a Customer Experience professional with 7 years of expertise in B2B, B2C, and SaaS environments. She specializes in leveraging data analysis with tools like MySQL and PowerBI to enhance customer satisfaction. Colleagues consistently describe her as dedicated, analytical, and collaborative.

Based on her professional focus, she appears deeply invested in continuous learning and professional development, recently earning a certification in Agile Management to complement her background in Big Data and Analytical Intelligence from Pontifícia Universidade Católica do Paraná.

She has a proven track record of managing client relationships and driving results even in challenging scenarios, such as maintaining quality during company restructurings.

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Experience
6 Years
Current Role
Analista de CX II - Pleno
Location
Curitiba, Paraná, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Giovanna cares about

Customer Journey
Her entire career focuses on improving the customer experience (CX) and success (CS), using a data-driven approach to optimize every stage of the client lifecycle.
Data-Driven Strategy
She utilizes tools like MySQL and PowerBI to analyze metrics, create dashboards, and develop action plans that directly improve customer satisfaction and operational efficiency.
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Career

Work history

11-2024
Analista de CX II - Pleno
Conquer In Company
3-2024 - 11-2024
Analista de CX B2B
Conquer In Company
12-2023 - 3-2024
Especialista - Costumer Success
Basesul
9-2023 - 12-2023
Business Assistant / CX
Meta
10-2022 - 8-2023
Analista de CX B2C/B2B
Stone
In the press

Media appearances

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Education
10-2023 - 6-2026
Big data e inteligência analítica
Pontifícia Universidade Católica do Paraná
2020 - 2025
Ensino Superior
UNIOPET
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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