Giselle Jesus in

Giselle Jesus

Questioner · DISC type c
Regional Customer Care Analyst Sr at Stellantis
📍 Rio de Janeiro, Rio de Janeiro, Brazil

Giselle is an experienced Regional Customer Care Analyst Sr. at Stellantis, with a strong background in customer experience and quality supervision for automotive brands like BMW and FCA. Colleagues describe her as proactive, communicative, and detail-oriented, with a talent for business intelligence and process improvement.

She is passionate about building solid relationships and believes in the power of in-person connection, frequently visiting dealership networks to align strategies and gather insights. Giselle values a corporate culture that fosters personal and professional growth and enjoys networking with other dedicated professionals.

Unique fact: Giselle was directly involved in the implementation process for the ISO 9001: 2015 quality management certification in a previous role.

Read the full overview →
Experience
14 Years
Current Role
Regional Customer Care Analyst Sr
Job Level
Middle
Location
Rio de Janeiro, Rio de Janeiro, Brazil
Personality Overview

How Giselle shows up

Cautious & Analytical
Not Easily Convinced
Systematic

They prefer to do thorough analysis of any situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Priorities

Topics Giselle cares about

Customer Network Relations
Her recent activity focuses on visiting car dealerships, engaging in active listening with local teams, and aligning strategies to improve the customer journey.
Process Improvement
She has experience implementing ISO 9001: 2015 standards and is recognized by peers for her dedication to improving business processes.
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Career

Work history

2-2024
Regional Customer Care Analyst Sr
Stellantis
8-2019 - 2-2020
Supervisora Qualidade
BMW Autokraft
8-2018 - 8-2019
Supervisora de Qualidade BMW e MINI
Grupo Itavema
5-2017 - 8-2017
Atendimento ao cliente
Eurobarra Rio Ltda
7-2015 - 7-2017
Estagiário
FCA Latam (Fiat Chrysler Automobiles)
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2018
Bacharelado em Administração
UNISUAM
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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