Giselle Jesus

Questioner
DISC Type : c

Regional Customer Care Analyst Sr at Stellantis

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Giselle is an experienced Regional Customer Care Analyst Sr. at Stellantis, with a strong background in customer experience and quality supervision for automotive brands like BMW and FCA. Colleagues describe her as proactive, communicative, and detail-oriented, with a talent for business intelligence and process improvement.

She is passionate about building solid relationships and believes in the power of in-person connection, frequently visiting dealership networks to align strategies and gather insights. Giselle values a corporate culture that fosters personal and professional growth and enjoys networking with other dedicated professionals.

Unique fact: Giselle was directly involved in the implementation process for the ISO 9001: 2015 quality management certification in a previous role.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Systematic

They prefer to do thorough analysis of any situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Network Relations
Her recent activity focuses on visiting car dealerships, engaging in active listening with local teams, and aligning strategies to improve the customer journey.
Process Improvement
She has experience implementing ISO 9001: 2015 standards and is recognized by peers for her dedication to improving business processes.
Face-to-Face Connection
She emphasizes the importance of "field work" and believes direct, in-person communication is crucial for understanding challenges and resolving opportunities effectively.

Media Appearances

Giselle has no verified media appearances

Work History

2-2024
Regional Customer Care Analyst Sr at Stellantis
8-2019 - 2-2020
Supervisora Qualidade at BMW Autokraft
8-2018 - 8-2019
Supervisora de Qualidade BMW e MINI at Grupo Itavema
5-2017 - 8-2017
Atendimento ao cliente at Eurobarra Rio Ltda
7-2015 - 7-2017
Estagiário at FCA Latam (Fiat Chrysler Automobiles)

Education

2015 - 2018
Bacharelado em Administração from UNISUAM

More Information

Social Presence :

Prographics :

Exp : 14 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : Middle Designation : Regional Customer Care Analyst Sr at Stellantis
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Insights For Selling To Giselle

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Giselle is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Giselle

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Giselle move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Giselle take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Giselle

Personality Compatibility


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