Luis Henrique Pimentel in

Luis Henrique Pimentel

Critic · DISC type C
Operations & Customer Support Director | Software | South America at Stellantis
📍 Belo Horizonte, Minas Gerais, Brazil

Luis Henrique Pimentel is the Operations and Customer Support Director for South America at Stellantis, bringing over 15 years of experience from the automotive, software, and finance sectors. He specializes in digital transformation and leading high-performance teams. He holds a Masters degree from PUC Minas and a postgraduate degree in Business Administration.

He is passionate about innovation and teamwork, frequently expressing pride in his team’s accomplishments, such as the Jeep Adventure Intelligence project. Luis actively engages with industry peers, participating in events like the Customer Service Summit to exchange insights on technology and human-centric service, demonstrating a commitment to professional collaboration.

He recently shared his expertise on technology and customer service as part of a panel at the Customer Service Summit 2025.

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Experience
20 Years
Current Role
Operations & Customer Support Director | Software | South America
Job Level
Mid-senior
Location
Belo Horizonte, Minas Gerais, Brazil
Personality Overview

How Luis shows up

ROI Driven
Critic
Negotiator

They don’t appreciate bells and whistles unless backed by data. They choose to analyze logically and value facts to emotions. They are quite likely to negotiate on pricing or other key terms.

Priorities

Topics Luis cares about

Human-Centric Service
Participated in discussions at the Customer Service Summit 2025, focusing on blending technology with a human touch to enhance customer support.
Connected Car Technology
Expresses great pride in his team's development of connected services, such as the Jeep Adventure Intelligence platform at Stellantis.
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Career

Work history

7-2024
Operations & Customer Support Director | Software | South America
Stellantis
4-2023 - 6-2024
Operations & Customer Support Manager | Software | South America
Stellantis
4-2019 - 3-2023
Connected Services Operations Lead
FCA Fiat Chrysler Automobiles
4-2018 - 3-2019
Customer Care Argentina Lead - FCA Auto & Plan de Ahorro
FCA Fiat Chrysler Automobiles
4-2017 - 3-2018
Customer Care Brazil Supervisor
FCA Fiat Chrysler Automobiles
In the press

Media appearances

Luis Henrique Pimento – Operations & Customer Support Director. Featured in TheOrg.com
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Education
2014 - 2015
Master's degree
PUC Minas
2008 - 2009
Postgraduate (Lato Sensu) in Business Administration
Universidade Federal de Minas Gerais
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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