Luis Henrique Pimentel

Critic
DISC Type : C

Operations & Customer Support Director | Software | South America at Stellantis

Belo Horizonte, Minas Gerais, Brazil

Overview

Luis Henrique Pimentel is the Operations and Customer Support Director for South America at Stellantis, bringing over 15 years of experience from the automotive, software, and finance sectors. He specializes in digital transformation and leading high-performance teams. He holds a Masters degree from PUC Minas and a postgraduate degree in Business Administration.

He is passionate about innovation and teamwork, frequently expressing pride in his team’s accomplishments, such as the Jeep Adventure Intelligence project. Luis actively engages with industry peers, participating in events like the Customer Service Summit to exchange insights on technology and human-centric service, demonstrating a commitment to professional collaboration.

He recently shared his expertise on technology and customer service as part of a panel at the Customer Service Summit 2025.

Personality Overview

ROI Driven

Critic

Negotiator

They don’t appreciate bells and whistles unless backed by data.  They choose to analyze logically and value facts to emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Human-Centric Service
Participated in discussions at the Customer Service Summit 2025, focusing on blending technology with a human touch to enhance customer support.
Connected Car Technology
Expresses great pride in his team's development of connected services, such as the Jeep Adventure Intelligence platform at Stellantis.
Empowering Teams
Praised in recommendations as a leader who listens and provides his team space to grow, reflecting his focus on managing high-performance teams.

Media Appearances

Luis Henrique Pimento – Operations & Customer Support Director. Featured in TheOrg.com

See Now

Work History

7-2024
Operations & Customer Support Director | Software | South America at Stellantis
4-2023 - 6-2024
Operations & Customer Support Manager | Software | South America at Stellantis
4-2019 - 3-2023
Connected Services Operations Lead at FCA Fiat Chrysler Automobiles
4-2018 - 3-2019
Customer Care Argentina Lead - FCA Auto & Plan de Ahorro at FCA Fiat Chrysler Automobiles
4-2017 - 3-2018
Customer Care Brazil Supervisor at FCA Fiat Chrysler Automobiles

Education

2014 - 2015
Master's degree from PUC Minas
2008 - 2009
Postgraduate (Lato Sensu) in Business Administration from Universidade Federal de Minas Gerais

More Information

Social Presence :

Prographics :

Exp : 20 Location : Belo Horizonte, Minas Gerais, Brazil Job Level : Mid-senior Designation : Operations & Customer Support Director | Software | South America at Stellantis
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Insights For Selling To Luis Henrique

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luis Henrique is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Luis Henrique

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Luis Henrique move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Luis Henrique take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Luis Henrique

Personality Compatibility


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