Giselle Serra

Balancer
DISC Type : S

CX Customer Contact Center - FCSD at Ford Argentina

Argentina

Overview

Giselle Serra has built a comprehensive career at Ford Argentina, with experience spanning from finance and administrative control to company fleet supervision. She currently focuses on customer relations in the CX Customer Contact Center for the Ford Customer Service Division and holds a degree as a Public Accountant from UBA.

She is passionate about fostering greater female participation in the automotive sector. Giselle is an active member of MIAA (Mujeres de la Industria Automotriz Argentina), where she collaborates on initiatives to support and advance womens professional development within the industry.

Her dedicated involvement with MIAA demonstrates a strong commitment to driving diversity and inclusion in her field.

Personality Overview

Process-Oriented

Formal Mannered

Empathetic

They are comfortable taking a long term view.  They are polite and respectful but practical. Even if it takes time, they prefer following the process.

Topics They Care About

Women in Automotive
An active member of MIAA (Mujeres de la Industria Automotriz Argentina), working on initiatives to support and advance women in the industry.
Customer Experience
Her current role is in the CX Customer Contact Center at Ford, directly focusing on customer-facing service and support.
Team Collaboration
Her social media posts emphasize the importance of teamwork and collaborative efforts to achieve shared goals. [Predicted]

Media Appearances

Giselle has no verified media appearances

Work History

7-2019
CX Customer Contact Center - FCSD at Ford Argentina
11-2017 - 6-2019
Company Fleet Supervisor - FCSD at Ford Argentina
7-2015 - 11-2017
Administrative Controller - Finance at Ford Argentina

Education

Contador Publico from UBA

More Information

Social Presence :

Prographics :

Exp : 10 Location : Argentina Job Level : N/A Designation : CX Customer Contact Center - FCSD at Ford Argentina
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Insights For Selling To Giselle

During A Call Or A Meeting

DO's

  • Focus on making them comfortable before really commencing the sales motion
  • Actively address their concerns around change, risk, and acceptance by users
  • Tell them about the outcome and results before talking about the input

DONT's

  • Ensure that you don’t seem disinterested when speaking to them
  • Don’t push them for a no, take the lack of yes as a no after a certain point
  • Skip mentioning details that are confusing

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Giselle is

  • Low-risk, adoption by others and strong collaterals matter the most to them.
  • Will you ever get a clear answer from Giselle

  • They never like to say no directly, they postpone the decisions or just go silent.

Insights For Deal Planning

    How fast (or slow) will Giselle move?

  • They can be very slow in making decisions.
  • Can Giselle take some risk or not?

  • They are very likely to play it safe rather than taking risk.

You And Giselle

Personality Compatibility


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