Giselle Serra in

Giselle Serra

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CX Customer Contact Center - FCSD at Ford Argentina
📍 Argentina

Giselle Serra has a comprehensive background at Ford Argentina, currently focused on the customer experience within the Ford Customer Service Division. Her career at the company has spanned various roles, including company fleet supervision and financial administration, supported by her education as a Public Accountant from the University of Buenos Aires.

She is a passionate advocate for diversity and inclusion within the automotive sector. Giselle is an active and visible member of "Mujeres de la Industria Automotriz Argentina" (MIAA), an organization dedicated to advancing the role of women in the industry through collaborative initiatives and shared experiences.

She is a key representative and speaker for MIAA, actively working to create a more inclusive automotive industry for women.

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Experience
10 Years
Current Role
CX Customer Contact Center - FCSD
Location
Argentina
Personality Overview

How Giselle shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Giselle cares about

Women in Automotive
A passionate advocate and representative for MIAA, an organization dedicated to advancing women in the Argentine automotive industry.
Customer Experience
Her current role is centered on managing the customer contact center within Ford's Customer Service Division, indicating a focus on CX.
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Career

Work history

7-2019
CX Customer Contact Center - FCSD
Ford Argentina
11-2017 - 6-2019
Company Fleet Supervisor - FCSD
Ford Argentina
7-2015 - 11-2017
Administrative Controller - Finance
Ford Argentina
In the press

Media appearances

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Education
Contador Publico
UBA
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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