Glenda Queen

Questioner
DISC Type : c

Intake Coordinator, PACE, Senior Care at Prisma Health

Columbia, South Carolina Metropolitan Area, United States

Overview

Glenda Queen has over a decade of dedicated experience in patient services at Prisma Health, specializing as an Intake Coordinator for senior care. A graduate of Liberty University, colleagues describe her as genuine, compassionate, and highly capable. She focuses on improving healthcare access and communication for patients and their families.

Driven by a commitment to continuous growth, Glenda actively pursues personal development. She has recently completed courses on building confidence, communicating with emotional intelligence, and leveraging AI tools for better work-life balance, reflecting her interest in modern skills and personal efficiency.

She has devoted her entire 10+ year career to serving patients within the Prisma Health system across various roles.

Personality Overview

Not Easily Convinced

Systematic

Value Seeker

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to do thorough analysis of any situation.

Topics They Care About

Patient Advocacy
Her career is centered on supporting patients and families, ensuring seamless onboarding, and strengthening provider-patient relationships.
Senior Care
Her recent role as an Intake Coordinator for the Program of All-inclusive Care for the Elderly (PACE) highlights her expertise with this demographic.
Healthcare Access
Her professional summary explicitly states a commitment to improving healthcare access for all patients.

Media Appearances

Glenda has no verified media appearances

Work History

6-2021 - 9-2025
Intake Coordinator, PACE, Senior Care at Prisma Health
8-2020 - 6-2021
Visitor Services Representative, Children's Hospital at Prisma Health
6-2016 - 8-2020
Patient Liaison Coordinator, Richland Emergency Department at Prisma Health
5-2013 - 5-2016
Counselor I & Internship, Baptist at Prisma Health

Education

Master of Arts - MA from Liberty University
Bachelor of Science - BS from Liberty University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Columbia, South Carolina Metropolitan Area, United States Job Level : N/A Designation : Intake Coordinator, PACE, Senior Care at Prisma Health
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Insights For Selling To Glenda

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Glenda is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Glenda

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Glenda move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Glenda take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Glenda

Personality Compatibility


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