Glenn C.

Galvanizer
DISC Type : Id

Head of IT Operations SIAM at Caldic

Retford, England, United Kingdom

Overview

Glenn is a senior IT leader with over 20 years of experience in ITIL service management. He specializes in transforming global IT service delivery for blue-chip companies and currently leads the new Service Integration & Management (SIAM) practice at Caldic, focusing on creating a "one team" culture.

He is a supportive colleague who uses his professional network to help others and appears deeply connected to his local community, sharing personal experiences about events affecting his hometown. People who have worked with him describe him as a "delight to work with. "

Unique fact: Glenn is recognized for his deep, expert-level understanding of the ServiceNow platform and has led transitions to it from other systems like ZenDesk.

Personality Overview

People-Oriented

Self-Assured

Pragmatic

They will bat for you if they come to believe in you.  They prefer to ensure that they are in control of the situation. A combination of speed and relationship gets the best response from them.

Topics They Care About

IT Service Transformation
His career is focused on transforming IT service offerings for global companies, utilizing frameworks like ITIL v. 4 to improve service delivery and strategy.
SIAM Practice
He is currently leading and building the new Service Integration & Management (SIAM) practice at his company, Caldic, which is a major recent career focus.
People-Focused Leadership
He emphasizes a "people-focussed approach" in his work, inspiring and empowering dispersed teams to deliver excellence and build a unified culture.

Media Appearances

Glenn has no verified media appearances

Work History

3-2025
Head of IT Operations SIAM at Caldic
11-2024 - 3-2025
Head of Service Integration & Management at Caldic
10-2023 - 10-2024
IT Service Management Lead at Maximus UK
6-2022 - 9-2022
Service Operations Lead (interim) at Lancashire Insurance Group
4-2022 - 8-2023
Service Management Consultant at Mazars

Education

Education details unavailable from Ramsay High School

More Information

Social Presence :

Prographics :

Exp : 13 Location : Retford, England, United Kingdom Job Level : Mid-senior Designation : Head of IT Operations SIAM at Caldic
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Insights For Selling To Glenn

During A Call Or A Meeting

DO's

  • Take a friendly, informal yet confident approach while pitching
  • Talk about other customers and how they have derived value from your product
  • Appeal to their sense of self-worth and how they will impact their organization

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t rely too much on what they promise, make your own deductions
  • Don’t make promises that are hard to keep

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Glenn is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Glenn

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Glenn move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Glenn take some risk or not?

  • If necessary, they will be ready to take risks.

You And Glenn

Personality Compatibility


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