Glenn C. in

Glenn C.

Galvanizer · DISC type Id
Head of IT Operations SIAM at Caldic
📍 Retford, England, United Kingdom

Glenn is a senior IT leader with over 20 years of experience in ITIL service management. He specializes in transforming global IT service delivery for blue-chip companies and currently leads the new Service Integration & Management (SIAM) practice at Caldic, focusing on creating a "one team" culture.

He is a supportive colleague who uses his professional network to help others and appears deeply connected to his local community, sharing personal experiences about events affecting his hometown. People who have worked with him describe him as a "delight to work with. "

Unique fact: Glenn is recognized for his deep, expert-level understanding of the ServiceNow platform and has led transitions to it from other systems like ZenDesk.

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Experience
13 Years
Current Role
Head of IT Operations SIAM
Job Level
Mid-senior
Location
Retford, England, United Kingdom
Personality Overview

How Glenn shows up

People-Oriented
Self-Assured
Pragmatic

They will bat for you if they come to believe in you. They prefer to ensure that they are in control of the situation. A combination of speed and relationship gets the best response from them.

Priorities

Topics Glenn cares about

IT Service Transformation
His career is focused on transforming IT service offerings for global companies, utilizing frameworks like ITIL v. 4 to improve service delivery and strategy.
SIAM Practice
He is currently leading and building the new Service Integration & Management (SIAM) practice at his company, Caldic, which is a major recent career focus.
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Career

Work history

3-2025
Head of IT Operations SIAM
Caldic
11-2024 - 3-2025
Head of Service Integration & Management
Caldic
10-2023 - 10-2024
IT Service Management Lead
Maximus UK
6-2022 - 9-2022
Service Operations Lead (interim)
Lancashire Insurance Group
4-2022 - 8-2023
Service Management Consultant
Mazars
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Education details unavailable
Ramsay High School
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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