Glenn is a senior IT leader with over 20 years of experience in ITIL service management. He specializes in transforming global IT service delivery for blue-chip companies and currently leads the new Service Integration & Management (SIAM) practice at Caldic, focusing on creating a "one team" culture.
He is a supportive colleague who uses his professional network to help others and appears deeply connected to his local community, sharing personal experiences about events affecting his hometown. People who have worked with him describe him as a "delight to work with. "
Unique fact: Glenn is recognized for his deep, expert-level understanding of the ServiceNow platform and has led transitions to it from other systems like ZenDesk.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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