Glenn is a senior IT leader with over 20 years of experience in ITIL service management. He specializes in transforming global IT service delivery for blue-chip companies and currently leads the new Service Integration & Management (SIAM) practice at Caldic, focusing on creating a "one team" culture.
He is a supportive colleague who uses his professional network to help others and appears deeply connected to his local community, sharing personal experiences about events affecting his hometown. People who have worked with him describe him as a "delight to work with. "
Unique fact: Glenn is recognized for his deep, expert-level understanding of the ServiceNow platform and has led transitions to it from other systems like ZenDesk.
Read the full overview →They will bat for you if they come to believe in you. They prefer to ensure that they are in control of the situation. A combination of speed and relationship gets the best response from them.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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