A leadership professional with over 20 years of contact center experience, Glenn currently serves as a Vendor Manager at Delta Faucet Company. He is adept at increasing productivity and profitability by strategically analyzing data to improve processes. He holds a Bachelors degree from Purdue University.
He has a distinct passion for developing individual and team goals, evaluating performance, and identifying training needs to drive continuous improvement and overall excellence.
Glenn Ray
Vendor Manager at Delta Faucet Company
Indianapolis, Indiana, United States
Overview
Topics They Care About
Vendor Management
As the Vendor Manager for Delta Faucet Company, this is his primary area of professional responsibility and expertise.
Contact Center Strategy
With over 20 years of experience, including director-level roles at Guitar Center, he has deep knowledge of contact center operations, training, and development.
Data-Driven Improvement
He has a proven ability to strategically analyze data to recommend and implement processes that boost productivity and customer satisfaction.
Media Appearances
Glenn has no verified media appearances
Work History
2-2020
Vendor Manager at Delta Faucet Company
1-2019 - 2-2020
Product Support Manager at Delta Faucet Company
4-2013 - 10-2018
Director, Contact Center Operations, Training & Development at Guitar Center
8-2011 - 4-2013
Senior Manager, Contact Center at Guitar Center
5-2010 - 8-2011
Manager, Contact Center at Guitar Center
4-2008 - 5-2010
Supervisor, Sales & Customer Service at Guitar Center
10-2006 - 4-2008
Team Lead, Sales & Customer Service at Guitar Center
5-2002 - 10-2006
Telephone Sales Representative at Guitar Center
Education
Bachelor's degree from Purdue University
More Information
Social Presence :
Prographics :
Exp : 23
Location : Indianapolis, Indiana, United States
Job Level : Middle
Designation : Vendor Manager at Delta Faucet Company
