Gregory L.

Visionary
DISC Type : Ds

Account Executive, Customer Service Manager at Deluxe

Greater Pittsburgh Region, United States

Overview

Gregory is the Director of Operations and Customer Service at Consolidated Graphic Communications, with a background in account management and operations at companies like Deluxe and Comcast Business. He holds a B. A. from Washington & Jefferson College and has experience with Lean Methodology.

He previously supervised the production, cutting, packaging, and shipping processes at a float glass manufacturing plant, overseeing a team of 15-25 employees daily.

Personality Overview

Direct & Assertive

Fast But Thoughtful

Big Vision Person

Reading between the lines and seeing beyond your words comes naturally to them.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Operational Efficiency
His background includes managing manufacturing production and implementing Lean Methodology and Continuous Improvement Processes to ensure quality and accountability.
Customer Service
A core component of his current and past roles, including Director of Customer Service and Customer Service Manager, highlighting a focus on client satisfaction.
Business Profitability
Previously provided internet, voice, and video solutions specifically to help businesses increase efficiency, productivity, and overall profitability.

Media Appearances

Gregory has no verified media appearances

Work History

7-2022
Account Executive, Customer Service Manager at Deluxe
10-2017
Director of Operations and Customer Service at Consolidated Graphic Communications
4-2016 - 10-2017
Business Account Executive at Comcast Business
11-2013 - 4-2016
Operations Manager at Bed Bath & Beyond
3-2012 - 4-2013
Lower Line Shift Supervisor at Guardian Industries

Education

1999 - 2003
B.A from Washington & Jefferson College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Pittsburgh Region, United States Job Level : Middle Designation : Account Executive, Customer Service Manager at Deluxe
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Insights For Selling To Gregory

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gregory is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Gregory

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Gregory move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Gregory take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Gregory

Personality Compatibility


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