Guilherme Guimarães in

Guilherme Guimarães

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Coordenador de operações Sênior - Bilíngue at Teleperformance
📍 São Paulo, São Paulo, Brazil

Guilherme Guimarães is a Senior Bilingual Operations Coordinator at Teleperformance with over eight years of experience in BPO and customer experience management. He has a strong track record of serving major clients like Samsung, Itaú, and Mercado Livre. Colleagues frequently describe him as analytical, versatile, and objective.

He has a unique academic background, pursuing studies in both Psychology at the prestigious University of São Paulo (USP) and Technology at Univesp. This blend of disciplines suggests a deep interest in understanding human dynamics to enhance operational efficiency and team management.

He holds a C1 Advanced English certification, underscoring his capabilities in leading bilingual operations for global clients.

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Experience
6 Years
Current Role
Coordenador de operações Sênior - Bilíngue
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Guilherme cares about

BPO Operations
Has extensive experience managing leaders and teams in major BPO firms like Teleperformance and Concentrix, focusing on operational performance and key indicators.
Customer Journey
His career is dedicated to enhancing the customer relationship cycle, using data and technology to create memorable and effective consumer experiences.
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Career

Work history

2-2025
Coordenador de operações Sênior - Bilíngue
Teleperformance
10-2024 - 2-2025
Coordenador de operações senior
Actionline
8-2022 - 7-2024
Gestor de clientes
Atento Brasil
2-2021 - 9-2022
Operations Senior Team Leader
Concentrix
10-2020 - 2-2021
Supervisor de operações Bilingue
Concentrix
In the press

Media appearances

Guilherme Guimarães - Coordenador de operações Sênior. Featured in The Org
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Education
2-2023 - 12-2025
Curso Superior de Tecnologia (CST)
Univesp Oficial
Psicologia
USP - Universidade de São Paulo
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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