Guilherme Guimarães

Commander
DISC Type : D

Coordenador de operações Sênior - Bilíngue at Teleperformance

São Paulo, São Paulo, Brazil

Overview

Guilherme Guimarães is a Senior Bilingual Operations Coordinator at Teleperformance with over eight years of experience in BPO and customer experience management. He has a strong track record of serving major clients like Samsung, Itaú, and Mercado Livre. Colleagues frequently describe him as analytical, versatile, and objective.

He has a unique academic background, pursuing studies in both Psychology at the prestigious University of São Paulo (USP) and Technology at Univesp. This blend of disciplines suggests a deep interest in understanding human dynamics to enhance operational efficiency and team management.

He holds a C1 Advanced English certification, underscoring his capabilities in leading bilingual operations for global clients.

Personality Overview

Decisive

Very Quick

Strong-Willed

They like to act fast and expect others to do the same.  They are not focused on building rapport and relationships. They like to be in a position where they can control the conversation and terms.

Topics They Care About

BPO Operations
Has extensive experience managing leaders and teams in major BPO firms like Teleperformance and Concentrix, focusing on operational performance and key indicators.
Customer Journey
His career is dedicated to enhancing the customer relationship cycle, using data and technology to create memorable and effective consumer experiences.
People Management
Emphasizes developing leaders through objective feedback and coaching, fostering a supportive work environment to drive team growth and success.

Media Appearances

Guilherme Guimarães - Coordenador de operações Sênior. Featured in The Org

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Work History

2-2025
Coordenador de operações Sênior - Bilíngue at Teleperformance
10-2024 - 2-2025
Coordenador de operações senior at Actionline
8-2022 - 7-2024
Gestor de clientes at Atento Brasil
2-2021 - 9-2022
Operations Senior Team Leader at Concentrix
10-2020 - 2-2021
Supervisor de operações Bilingue at Concentrix

Education

2-2023 - 12-2025
Curso Superior de Tecnologia (CST) from Univesp Oficial
Psicologia from USP - Universidade de São Paulo

More Information

Social Presence :

Prographics :

Exp : 6 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador de operações Sênior - Bilíngue at Teleperformance
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Insights For Selling To Guilherme

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers
  • Be respectful but crisp

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t take too much time in sending them information if they ask for any
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Guilherme is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Guilherme

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Guilherme move?

  • They can take decisions very fast if you manage to convince them.
  • Can Guilherme take some risk or not?

  • The risks don’t matter much to them.

You And Guilherme

Personality Compatibility


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