Gustavo De Carli in

Gustavo De Carli

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Head of Customer Service and Digital Channels at Tecban
📍 São Paulo, São Paulo, Brazil

Gustavo de Carli is the Head of Customer Service and Digital Channels at Tecban, where he leads the ecosystem for Banco24Horas. His career, spanning roles like COO at RappiBank Brasil and Product Lead at Thoughtworks, focuses on digital transformation and product strategy. He holds an MBA in Business Innovation and a certification in AI Product Leaders.

Describing himself as restless and curious, Gustavo is passionate about mentorship, having been a mentor in a program he found highly transformative. He openly identifies as a member of the LGBTQ+ community in his professional profiles, indicating that inclusion is a personal value.

Unique fact: He was recognized as the "most innovative employee" in a previous role as a Product Owner.

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Experience
12 Years
Current Role
Head of Customer Service and Digital Channels
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gustavo cares about

Digital Channels
As Head of Digital Channels at Tecban, he advocates for treating digital channels as an integrated system to achieve scale and governance.
AI in Products
He recently earned a certification in "AI Product Leaders, " signaling a strong professional focus on leveraging artificial intelligence within product development.
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Career

Work history

7-2025
Head of Customer Service and Digital Channels
Tecban
3-2025 - 7-2025
Product Management Lead
Thoughtworks
1-2024 - 11-2024
PMO Executive
Sabesp
5-2022 - 1-2024
Principal Product Manager
Thoughtworks
6-2021 - 1-2022
COO
RappiBank Brasil
In the press

Media appearances

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Education
2020 - 2021
MBA Bussiness Innovation
FIAP
2018 - 2018
Project Management
Ohio University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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