Gustavo De Carli

Judge
DISC Type : Dc

Head of Customer Service and Digital Channels at Tecban

São Paulo, São Paulo, Brazil

Overview

Gustavo de Carli is the Head of Customer Service and Digital Channels at Tecban, where he leads the ecosystem for Banco24Horas. His career, spanning roles like COO at RappiBank Brasil and Product Lead at Thoughtworks, focuses on digital transformation and product strategy. He holds an MBA in Business Innovation and a certification in AI Product Leaders.

Describing himself as restless and curious, Gustavo is passionate about mentorship, having been a mentor in a program he found highly transformative. He openly identifies as a member of the LGBTQ+ community in his professional profiles, indicating that inclusion is a personal value.

Unique fact: He was recognized as the "most innovative employee" in a previous role as a Product Owner.

Personality Overview

Fast But Wary

Demanding

Features Driven

They do not care very much about building rapport or relationships.  They respond well to strong and respectful communication. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Digital Channels
As Head of Digital Channels at Tecban, he advocates for treating digital channels as an integrated system to achieve scale and governance.
AI in Products
He recently earned a certification in "AI Product Leaders, " signaling a strong professional focus on leveraging artificial intelligence within product development.
Team Culture
He intentionally fosters his team's culture through dedicated meetings, bringing together his entire department to align on shared values and goals.

Media Appearances

Gustavo has no verified media appearances

Work History

7-2025
Head of Customer Service and Digital Channels at Tecban
3-2025 - 7-2025
Product Management Lead at Thoughtworks
1-2024 - 11-2024
PMO Executive at Sabesp
5-2022 - 1-2024
Principal Product Manager at Thoughtworks
6-2021 - 1-2022
COO at RappiBank Brasil

Education

2020 - 2021
MBA Bussiness Innovation from FIAP
2018 - 2018
Project Management from Ohio University

More Information

Social Presence :

Prographics :

Exp : 12 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Customer Service and Digital Channels at Tecban
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Insights For Selling To Gustavo

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gustavo is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Gustavo

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Gustavo move?

  • If convinced, they can reach decisions quite fast.
  • Can Gustavo take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Gustavo

Personality Compatibility


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